The Country Creemee — Restaurant in Montague

Not even a "thank you for your patronage". NO SMILING back. Just RUDE! I found it extremely unfriendly. Didn't make us want to spend our money at this particular establishment again. When I went and ordered just a simple ice cream cone I was very dismayed at the cost and portion. Then again I did grow up having ice cream across from the Turners Falls airport where they gave you too much for your money. But it always kept you going back and it had a nice area to sit down and the staff was generally very friendly and accommodating. Sometimes they would even welcome me by my name which is always a great feeling. The creamy located at 54 2nd Street or considered to be on the corner of Avenue A is outdated inside. However looking at some of the apartments in the building the entire building is outdated. I did notice but occasionally it smell like cigarette smoke in the antique shop as well as the creamy place and after inquiring to the property owner manager apparently the tenants are known to smoke inside the building which because the building is old it is not airtight. GROSS around food. The decor at the creamy is a little nauseating, over busy. Ugly Masonic. When you get to the counter you tend to feel pressured or like your patronage isn't really appreciate. Just a take a ticket, until your number is called, we want your money! Unlike Demi Livoto, I didn't happen to notice if they have any health specific options for people like me who are either diabetic or for other people Gluten Sensitive or what not. I would consider this place to be expensive and impersonal. I think I would have definitely rated this a higher rating if I weren't so great at leaving reviews and being a proactive and diligent perceptionist. Often times people forget that the person that they're waiting on could be somebody who just wants their item and to go about their day or it could be somebody like me who is prompted by Google to leave a review before I even leave an establishment. People care what I say. They care what I share, they care what I perceive. Anyone with a cell phone is your next secret shopper! During a pandemic it's more important than ever where we spend our money and choose which businesses to keep alive and which businesses are just there because they rented the place and you drive by it on your way to school or work or to the doctors. The flavor of the ice cream I chose was nothing to write home about. I got a smaller size I could because being diabetic. I wasn't thank for my patronage and I felt like the 6-feet social distancing laws didn't really apply there. They were not sanitizing the counter between customers. by the other pooches or patrons. To not be friemdly or treated with Compassion or gratitude during these times to have chosen to be a patron of the creamy in Turners is something that I definitely won't forget. I don't think that there are any other establishments that I have been in in which I've chose to spend any type of money which I haven't been profusely thanks for coming out during the pandemic and even more so for choosing them as a place to spend my money especially during these trying times. We all deserve a treat now and again but if that treat comes with a frown. lack of taste, and not even a friendly hello or goodbye or thank you then I would definitely encourage Unlike my friends and I've experienced at the country creamy this week. My ice cream went in the garbage and my friends...

Oh holy HECK! The reviews about the indescribably rude woman who owns this place are all SPOT on! I genuinely cannot believe how someone can be so rude, for absolutely no reason whatsoever. I pride myself on being incredibly polite, kind and warm in my interactions with people. I ordered a sandwich with a smile, and the woman who took my order was totally fine - pleasant enough. But the woman who made the sandwich and called out my order must have been this owner that ALL these reviews are calling out specifically (blonde, older, black glasses) - when my sandwiches were ready she called them out rudely - and because I didn’t grab them from the counter within a fraction of a second, she yelled ‘HELLO!!?!’ In my direction. Like I was a child, in front of the whole store of people. Absolutely could not believe that was the way an adult human being was interacting with me. A paying customer who did nothing but order with a smile and sat patiently waiting for my sandwiches to be made. So wild. I will literally never ever come back here again. Save yourself the time and effort and find somewhere where your business will be appreciated. There are many other ice cream places. I cannot imagine hating other human beings so much, but yet owning a people-facing business. What a concept. Google reviews were made for this kind of business and to warn others before they spend their hard earned money. Find another...

To be honest the food was so good that I’ll don’t mind the customer service. My experience wasn’t as bad as some of the other reviewers on here, the staff wasn’t rude or mean. Other reviews did mention that the staff made them feel bothersome/unwelcome which I can’t lie, I don’t disagree with. I work in the food industry so hey, I get it, customers ARE bothersome and extremely annoying sometimes, but they are bothering you for a service they paid for, so you smile and pretend like you aren’t counting down the seconds until they leave. Idk, doesn’t really bother me too much as a customer , but I used to work at a similar sandwich shop (a cheaper, lower quality one at that) and part of my brain just goes wow, I would have been in serious trouble for acting that way towards a customer. My best tip is not to come remotely close to closing time. Another recent reviewer mentioned that around 7:48 (place supposedly closes at 8) they were told by staff that they had closed already and were rudely sent out. I’m pretty sure I was there when this happened, (unless this is a repeated occurrence lol) and I can confirm their story. Idk, the ice cream was delicious and that’s what I would come back for, but if you are someone who’s whole experience might be ruined by one rude employee, it might not be...