Bonsai Brewing Project — Restaurant in Montana

Unfortunately we just received extremely negative energy here by the female manager. In the middle of our meal (literally fork in mouth), she told us to get up and go sit outside in the rain/snow — after we had already been sitting down at our table for an hour. Why? She said because our registered service dog — who we called about before arriving and was greeted by all the employees— is actually “not allowed because they serve food”. News flash ... Service dogs are legally allowed in ALL restaurants in Montana. When we called ahead of time to give a heads up about our service dog & practice etiquette, the guy we spoke to said “of course your service animal is welcome, legally they can be anywhere inside, come on in”. When I asked her when she interrupted us mid-meal if she knew what a service animal is she said “yes, but unfortunately they are not welcome here because we serve food”. So she actually has no idea that what she just did is illegal. She made a scene, while ruining our meal, & had absolutely zero empathy or compassion. Nor knowledge of the law. In hospitality, the energy of the staff makes or breaks it, and this one broke it. We will never be back. We went to a restaurant down the street who greeted us and our service animal...

This place was all around awesome. I was on vacation visiting Montana with my girlfriend to go to Glacier National Park. We try to visit a few breweries every state we visit. Bonsai was on my list of places to visit while out here and it did not disappoint. The staff was very friendly and helpful, the vibe and atmosphere was very good. There’s an inside section and outdoor. Both were good places. We ordered drinks inside, ordered food outside. Food was pretty good and hit the spot after a day of hiking and the beer was amazing and I kept wanting more. Westy and Interloper were the beers I had and I will definitely be back for more. And dogs everywhere! Dog friendly and family friendly place. Great place for any age and for a great time with good food and beer for a small laid back hang out. I definitely recommend. Every brewery I visit that becomes a place I like, a lot, especially for the beer, I purchase a growler. Bonsai Brewing definitely made the shelf and a growler was purchased for my collection. Definitely check this place out when you’re in the area. Thanks Bonsai Brewing Project! You have a friend out in New Jersey and I will recommend you to all friends of mine and tell them to visit. I will...

Unfortunately the whole group we visited with will not be returning. We were catching up with some long lost friends and the 2 families both have young kids that were enjoying the playing in the courtyard. When one of the kids made a small mess of some condiment packets that had been left on an empty table I felt it was reasonable of the employee to ask the parents to clean it up. However, it was completely unnecessary for her to throw in the line, "Let's remember this is still a restaurant." We know where we were and didn't need the reminder. Shall I remind you that you are an outside seating only restaurant with a courtyard that welcomes dogs, kids and families. Messes may happen, but a rude attitude is not necessary at all. This was only after I saw a different employee as a group who had moved their table into the shade to move it back to where it was. I thought it was odd and unnecessary until I realized it was apparently the attitude of the full staff that things being easy and convenient for them is more important than the customer experience. The food was decent, but very slow. A bit pricy for food you have to order at a counter and walk back up to pick...