Dunkin' — Restaurant in Montgomery

There’s a lady at the window that is extremely rude. I was confused on the two lanes for mobile order and drive thru. I ordered through the app so I went to the mobile order lane and it merged at the window so I went to the window because I was genuinely confused. The Dunkin on Vaughn Road doesn’t have two lanes so this is why I was confused. I was just about to go back around just in case I messed up when the lady came to the window and proceeded to lecture me about how I’m supposed to stop at the speaker and then proceed to the window. I was barely able to tell her how I was simply confused before she kept lecturing me on basically the most stupid thing I’ve ever been lectured for in my life lol. Clearly she wasn’t having a good day. Too bad this Dunkin is nicer on the inside and outside than the one I usually go to, but I will not be coming here again. If you don’t wanna work simply just don’t work, don’t get mad at customers because your life is miserable. And the coffee...

I have high expectations and standards, and I have never had any problems at this Dunkin Donut location. The manager is always nice to me. If they don't have the choices I made on the app, she is always very accomodating. The other staff have never been anything but polite and kind, but I don't go in there acting with attitude and entitlement. I treat people with respect and expect it to be returned. I do not attack them if they do not have my favorite item. My advice to these women throwing shade in their comments is very simple. Show some kkndness, respect, and humility for your fellow human being, and I do not care where you go, you will be treated just the way you'd desire to be treated, but go in there wanting to be served by "these less than deserving beings you've graced by your very presence," and you will be treated just the way you...

Awful customer service experience. Dunkin should strip their name off this place. The music was way too loud. I could hardly hear the people I was with. It was sensory overload. We asked the employee at the counter if they could turn the music down and she said they could turn it down “a little.” I am fairly certain they turned it up instead. The restrooms were unavailable to use without apology. Then, as we left, the cashier had the gall to ask if we could move a table back two feet with annoyance in her voice. We acquiesced even though they did not to any of our requests. But I guess that’s the type of service our overpriced donuts and 66¢ water pays for. Avoid this location. It’s not worth your...