Havertys Furniture — Local services in Montgomery

Edit: Update from this weekend 6/5/2021. ( See below for the addendum) We had to have an unfortunate replacement of an area rug under warranty. Directions for delivery (needing 4 installers vs 2) were note followed this past Saturday. The 2 installer staff called ahead of time to make sure 4 were needed. This was confirmed, but only 2 arrived. The rug was not installed, as a result. Plans were made with the installer dispatch to arrange delivery the following Saturday. The install team service was good and appropriate and polite. Meanwhile, a call from customer service came in saying they were sorry no-one was home to receive the rug (clearly we were home) and an afternoon install was pending that same day. This was corrected with customer service by me and the afternoon install was cancelled as no-one would be available to receive the delivery due to previous plans (that's why we had an am installation scheduled in the first place). A call was made to Vernita at the local store. She assisted in arranging for a request for the rug to be delivered the following Saturday hopefully in the AM. Her service was excellent. Yesterday, a text arrived notifying me of a delivery Wednesday 6/2...no one informed me of this arrangement and there will not be anyone around to receive the delivery. Shortly after another delivery notification text this morning 6/1, I received a call from Allan at the local store making sure Wednesday was appropriate. He was informed delivery 6/2 was not appropriate and unwanted. He was reminded of the above story and informed me that a Saturday 6/5 delivery was not possible. He was reminded that there were many involved in the above story that disagreed with him. He said that he would check and see what could be done, but this Saturday was not available. Later today, a call from the local Haverty's store came in letting us know that a Saturday 6/5 delivery was in process and final confirmation would be provided later this week. How did Allan get involved with this process? He was not involved in the weekend discussion. Who changed to delivery date to 6/2 from possibly 6/5? Why were we not called ahead of yesterday (Memorial Day) or today and informed of the change to 6/2 from 6/5? Why so much misinformation, etc? These are questions that those at the local store will have to solve internally. We are eagerly and happily awaiting the warranty replacement rug. This issue will not stop us from dealing with our local Haverty's, but it will force us to be much more selective in which staff we allow to help us in the future as our other experiences have been positive, especially with Vernita's assistance. *Addendum: chapter 9 part II: YET ANOTHER DISAPPOINTMENT It's a sultry Saturday here in Central Bama. My spouse and I took the time to prepare our boudoir for the install of the replacement rug.. Sadly a call came in from Haverty's letting us know there would be changes...Our morning delivery would not be until this afternoon between 1 & 3. Now things have upset our weekend plans yet again of traveling out of town...this time to take our daughter to tour a nearby college campus. So we cancelled our plans. Alternative plans were difficult. The very nice driver arrived shortly after 1 pm. He was immediately apologetic upon arrival as he knew that 4 people were required for install but only TWO arrived. After he and we agreed that the install could not happen as desired, he informed us that a new delivery day and time would be provided. Customer service is supposed to call us sometime early next week to provide us a satisfactory delivery day and time. Now the big question is: Will the saga continue or come to a...

Feb 7th me and my partner browsed this business. Seen this king bed back in clearance for 498. It had some damage to it and we just wasn’t sure. We left and just thought we will fix it up (patch n paint) where the damage was done. I wrote Ms.Watkins and she said it was sold on the 8th, but they forgot to tag it. Fast forward to March 10th, we decided to go back in because we wanted to buy the Audrey sectional and a bed set i seen in February. We Scrolled to the back and the same bed was sitting there lol. The places we were going to patch n paint they patched up, but didn’t get to paint yet. Now that bed is a little over 1200 which is crazy. The marks in certain places matched up with the pictures we took prior and where they had the blue looking patch in places ready to be painted. Which means Ms.Watkins lied about the bed being sold. The picture attached is the same picture i sent her. She knew that bed was already in clearance just by looking at the area surrounding the bed in the picture and the price tag. We decided to not do business because of that. We really wanted to work with her because she was so nice and welcoming when we first met her in 2024 right before we started building our new home. We will purchase the Audrey and bed set in another city...

My husband and i purchased a nice expensive $3600 leather sectional and bought the warranty. Only to find out it wasn't worth the paper it was printed on. Supple peanut butter leather with 3 recliners, cup holders, and usb charger ports.The sectional color started fading the support for the recliner was sagging maybe 6 months into the purchase and had to be replaced. But when i called about the warranty i got the run around.

10/23/2020 Call left a message for Mr. Roxy and he told me that he would look into my issue and the next day as he promised he returned my call. He had several options he could have done to solve our problem and he found a solution in the warehouse that day. He was very down to earth and understanding. I was very out done with his customer service and people skills. He was welcoming and helpful. Something that's missing in most salesmen these days. Thanks Mr. Roxy for showibg us that havertys cares about their customers. Keep up...