Events & More — Local services in Montgomery

The pieces I bought for my daughter's wedding were beautiful. The young lady on the register was very kind and inviting. However, older lady and man, which i presume ate the owners were not. I smiled and spoke to the lady who was sitting behind the counter watching others on the cameras like her life depended on it. She looked at me and without acknowledging my attempts to engage with her turned away without so much as a smile or head nod. The man came from the back of the store once he was summoned for assistance. The young lady showed him my paperwork and he promptly disappeared again to retrieve my purchase. The man then returned a few moments later with my order and the young cashier then pointed out to him who I was. This man looked me in the eye, said nothing and proceeded to place all of my items on the floor, pointed to them and walked off!!! He too did not return a smile or exchange pleasantries when I tried to engage. Mind you I had just spent a few hundred dollars in this store and most of my items were not small. He didn't say thank you, come again or even ask if i needed help let alone place the items in my hand. Before this happened I was already looking to purchase other items. However, their behavior is DEFINITELY why I will not spend another dime of my hard earned money in their establishment!!! I only gave the 2 stars i did give because of the sweet young lady and because the items I purchased are beautiful. If you are looking for great/good customer service to go along with your purchase i suggest you...

I have used this place for multiple occasions even spent $500 just on blue flowers at one time. This time I went in my experience was very unpleasant. I was looking for blooms and I asked was just the only section for balloons which the guy was extremely rude and said no this is the only section we have. While talking on the phone, the young lady heard me ask about the balloons or mention something about the balloons to my friend and she said oh there’s another section over here. By then I got frustrated because I just asked this gentleman who was already acting rude as if he did not want to speak to me or be there Was there another section and he pointed to one wall which Indeed there were two walls. I then begin to walk out and said I will spend my money where my money is want it because this is a Korean/maybe Chinese couple. I am a woman of color so I felt offended by being brushed off and not acknowledge as if they did not want me there.The lady began to yell at me and say well he’s busy can’t you see he’s busy. That made me even upset because I am a Paying customer asking for direction in your store but because he’s busy BLOWING UP BALLONS to to put in the air, he brushes me off and lie to me and then you tell me that there is another section. I then walked out and I will not spend another dollar here because I will spend my money where it’s wanted. This is a predominantly black area and for them to act like they don’t want us there...

This Place is okay, honestly alot of the items are highly over priced!! Some of the items are poorly made, threads are coming apart on backdrop curtains thats fresh out of the package. The backdrop stand are weak..

Some things they carry are good, but again not fairly priced!! A lot of people shop at other places because they get better service as well as great quality items for a much a...