Chang's Thai Pho & Japanese — Restaurant in Montrose

• VERY very BAD hospitality!! * 🙅 DO NOT Recommend 🙅🏻‍♀️

I’m not a person to usually write a feedback about any unpleasant experience. But trust me when I say this was my worst of all. I would not complain about the food - because I did not even feel like tasting it due to the hospitality we received. We waited at the door for 10 mins hoping to be called upon for seating. Although the lady saw us standing, she walked in leaving us - no complain here, thought they could be busy (although there’s hardly two tables that are seated and rest all are empty) . Later we walked up to the billing area in the center and waved at her. She came asking what we needed with an unpleasant tone and once we asked for a table she showed us where to sit. We were just discussing what to order but she came in quickly slamming few water glasses on to the table and left in a rush. That was alarming and we had no idea what was happening ! She was greeting the other table leave happily wishing them ‘Happy New year Mam’ and sending off - happy for the other table. This is where we thought we might be thinking too much into this and waited for our order. Then came my all time favorite ‘Thai tea’ - this is my go to drink in a Thai restaurant - and the ‘crab Rangoon’. Thai tea felt too bitter for me so waited to request if they could help add more milk to it. When we saw her pass by I called out for her with no response, then my friend called out ‘excuse me’ before she crossed our table and she yelled ‘SAY THAT AGAIN’ ! I was surprised and asked her if she could add extra milk and she said ‘it already has milk in it’ I simply asked her if she could add some more with a smile’ and she grabbed the glass and yelled back at my friend ‘don’t raise your voice at me’ . Man this is where we could see a clear difference in how she is treating us. She came back with the glass and my friend tried to clear out the air as a final attempt and said ‘sorry I had no intention of doing that, and I would never raise my voice’ for which she snapped - ‘ that is how you came out to me’ and left before we could even respond ! And none of us could take another bite of our food after this bitter experience when she was clearly discriminating and ruining our night. We had no intention of making a fuss but left the table quietly and walked up to the billing and asked her for the bill (our food did not even come out to the table completely for what we ordered ). She did not even ask why we are leaving or if any issue but simply gave us bill - which I was prepared to pay and did. I asked her what was wrong and why she would behave this way for which she said there was nothing wrong and...

• It was the worst restaurant experience I have ever had in my life. The service was the worst, and the woman who served the food acted in the worst manner. Going to this restaurant is a waste of time, and I would not suggest it to anyone and this is my first review in my entire life *

The service lady never smiled to us and we went 3 people and the same lady with other customers she smiled and interacted like anything and felt racism in the restaurant .

Worst experience with the service lady , I have asked her to add some milk in the Thai iced tea as it was super strong , she said don’t raise your voice . Immediately we didn’t eat any food paid the money without eating anything , she happily took the money . She doesn’t even have any shy feeling like she bothered the customer .

If the people like this if they maintain the restaurants and serve food means the restaurants need to shutdown immediately.

If owner sees this message , please give a strong warning to her and its worst experience for us . Our day got spoiled and went to other restaurant .

Worst restaurant I don’t...

First, you'll see the signs plastered on all windows that they don't have lunch specials (see pic). We came for dinner. Ordered appetizers and entrees at the same time. Appetizers came out first, then five minutes later, the entrees came out. No big deal. Husband got sweet and sour chicken. He said it tasted too fishy, but he was so hungry he ate most of it. Helped that it comes with rice. I ordered Thai spring rolls. Very good. Then got Thai Fried Rice with chicken. That was also good, but would have liked more chicken in the dish. Won Ton soup comes with thick, delicious won tons. They were filled with pork. Service was great when we got there because we were the only ones in the restaurant, but soon more people started dining in. Soon there were six parties being taken care of by one woman. Service got a little slow then, but it wasn't terrible. Being from out of state, we didn't know that they charge 9.33% food tax and 7.95% alcohol tax. Regular sales tax here is 8.53%, less than food tax. Weird. So I guess expect that at all restaurants. Overall, it was a...