Starbucks — Restaurant in Montrose

DO NOT GO INSIDE FOR YOUR COFFEE. the drive through line was long so my husband and I decided to just go in and boy was that a mistake. This Starbucks prioritizes drive through orders over everything else to the extent that they will not make your coffee unless they are DONE with the drive through orders. I’m not kidding we ordered our coffee and then waited 25 minutes for our coffee. There was one person in line ahead of us and one behind us and we all waited and watched as they made all the drive through drinks before even starting ours. They only made ours after the last car went through the drive through…just because someone is in the drive through doesn’t mean they HAVE to get their coffee at the earliest millisecond. Oh and then when I finally did get my coffee we waited 10 more minutes for my husbands…who just ordered a drip!!!! This whole ordeal put us back 30 minutes and there were maybe 5 guests in the entire place. This place really needs to reorganize their priorities so the people who at least come inside to have their coffee are given priority. Make the drive through people wait just a couple minutes longer for crying out loud. Oh and mobile orders…..the same 5 cups of mobile orders sat there the entire time we were inside and NO ONE came to get them. In 30 minutes!!! They just kept adding mobile orders to the counter as all us who just ordered were standing there. Absolutely ridiculous. Should have just taken one of those ones and left earlier. Get it together Starbucks you’re...

I'm not sure what happened to this once great Starbucks location. It's condition is saddening, ESPECIALLY being a "Reserve" store.

To start with, their credit card readers were down, which wasn't a big deal, until I got to the counter where I waited to be noticed. I was not even verbally greeted, but simply given a blank stare as if to ask, "what do you want? ".

No communication. At Starbucks? WTH?

5 people behind the bar, all scrambling over each other and acting like their every move might set off a bomb.

Further complaints include dirty floors and tables, unavailable menu items, empty napkin dispensers, and a curt, spastic, and wordless delivery of my drink.

Never underestimate the power of...

I went through the drive through today on July 25, 2022 around 1:30 and the guy who took our order assured us that our order would be out shortly (which it was) and then instead of ignoring us -like how most interactions go in drive-throughs- he started asking us how our day was, and started a great conversation, even went as far as to compliment my friend on her shirt. The interaction didn’t feel forced or like he was doing it out of responsibility. He was being a genuine, kind soul and we need more service workers like him. His name is Connor, and he definitely deserves a raise. 10/10 best experience I’ve ever had at a Starbucks. I’ll be going back...