Domino's Pizza — Restaurant in Moore

If I could give negative stars for my latest experience, then I would. The "manager" Bree was extremely rude when I called and asked where our order was. The tracker said that it was quality checked at 6:39pm and it was after 7:45 Pm when I called. She was extremely rude and said that they were short staffed. I asked her if our pizza has already been made and quality checked if that was the pizza that would be delivered to me, and she said yes unless I wanted them to remake it, but it would be at least another hour and a half before it was delivered. I said that didn't make sense to remake it if we are going to get old pizza either way. She said we could come pick it up, but it would be at least 35 minutes. I asked her why we couldn't just come pick up the pizza that was already made and she said because they were going to remake it.. Which made zero sense to me. She was super rude and hung up on me. Mind you, she is supposedly the store manager. I checked the tracker again to see how long it would be until our food would arrive and it said that the order was canceled. I called back and asked if she canceled our order and she said that she canceled it because she's not going to allow me to talk to her that way. Mind you, I could have probably been more "understanding" that they are short staffed, however her customer service was probably the worst experience that I've ever had. I told her that the food was a gift because my son just got out of the hospital from doing inpatient chemo and that his grandfather wanted to help us and it wasn't even my order. She ended up hanging up on my again after I told her that she sucked at customer service and that she should set an example to her employee's as a manager. I also called her a derogatory word, which I didn't feel bad about at the time but now looking back I know that I am a bigger person than that. She literally made me cry. Since my son's diagnosis a few weeks ago, our family has been going through the most trying times that one could ever imagine. Her attitude and blatant sense of entitlement where extremely unnecessary. I can see why she is understaffed, because I wouldn't want to work for her either. I would be ashamed if she was my employee and I wouldn't keep her on my staff.

We ended up calling Marco's right down the street and Hunter was so friendly and nice. He said that they had plenty of drivers, if we chose delivery, and he would send their general manager, if I would prefer. We ended up doing a picked up our order which was ready within 13 minutes of ordering and told him how wonderful he was. He actually made a horrible day better. His customer service was remarkable and you could tell that he actually cares about others besides himself.

I am so disgusted with how I was treated by Bree at Domino's that I doubt I will ever eat at or order Domino's ever again. I regret the gift cards I gave to my family member's for Christmas because I would hate for them to get the same treatment. Bree was honestly the rudest person I've ever dealt with at any establishment ever. That says a lot about the company because they allow that type of behavior. I have nothing nice to say about my experience with her...

I came here yesterday evening to order a pizza and as I was about to order, I got a message from my family about the toppings. I sat down at a table while I waited for their response. That’s when I looked around and noticed that the employees were goofing off then everyone started laughing, so I took a closer look. A female employee had some sort of candy in her mouth I believe gum she had stuck it out of her mouth and had it in between her fingers as she showed her coworkers.🤢🤢 I was immediately disgusted! Although, her coworkers seem to think this was really funny and not one of them said anything to her. I continued to observe. Then not even a minute later she starts working on a online order touching the dough and other ingredients, all after she had committed that horrible act!🤮🤮🤮 STILL NO ONE SAID ANYTHING TO HER!!!😤 Safe to say I did NOT order anything!!! I then went to ask for a manager and asked if they were the only manager working that evening. They said no that there was another manager also there and y’all went I tell you I was left speechless….. turns out the girl who had done that was a manager!!!! 😷 I did tell them what had happened and they said they were going to talk to her but a simple talk isn’t enough for this unethical behavior!! OLIVIA DO BETTER!!!!!!!! YOU ARE DISGUSTINGLY...

This is the second time I've dined here in the last month and made a Large order. My family is large (7) and we ALWAYS order alot when our extended family stops by (12). Our last two visits we had an order totaling at least $60 and they were unable to break a hundred, Both times and they didn't care to inform us beforehand. Obviously when ordering food, you want to hurry back home and get the people waiting, a nice hot fresh meal! Both times I was instructed to go next Door to buy something, in order to break my hundred! I DON'T feel like it's fair for me the Customer, to have to go to an outside business and purchase something else, in order to buy my dinner! If they were truly unable to make change for a hundred, there's no reason, that they shouldn't be able to notify Me, the customer, when I'm placing the order! We go to this location at least once a week and you'd think they would be able to communicate effectively with their customers, in order to prevent situations like this from happening, let alone from happening Every time I...