Domino's Pizza — Restaurant in Moreno Valley

Had a late night craving for a cinnamon based dessert and it was the closest thing around so we called them up for some of the cinnamon sticks or whatever they call them. The guy that answers the phone seemed so squarely repeating everything and then told us we already put an order in. We reassured the guy we had not ordered and that was why we were calling. Every time we responded we had to repeat what we said twice because he was so bad at understanding. Finally after about 5 minutes of back and forth to put in a simple order for cinnamon sticks, he told us it will be ready in 15 minutes. We get there in 18 minutes, we comment on how nice it is that they have a monitor that says where your order is with regards to the making process, and our order says completed with our name on the top of the screen. The same guy that we talked to on the phone comes to help us and goes to get the order. He runs around the store, does two laps and then said that the order wasn't even in the oven yet. We ask why it says the order is complete on the screen if it wasn't even in the oven and ask why he would say come in 15 minutes if it wasn't going to be ready. He had no clue what was going on. He said we could wait 15 minutes if we want but at this point we preferred to go anywhere else. Overall, won't ever even attempt to get anything from there again. It was a simple order, but somehow they couldn't complete it in the time they told us they would. We're very disappointed in the lack of customer service, and just general lack of them being able to follow through with a simple order. I'm not sure how this Domino's location has survived this far if this is how they...

Very poor management skills, i ordered my pizza at 9:24pm my son was extremely happy and thrilled as a child should be and around 10:25 1 hour after called to get an update, Manager Noe said driver is out delivering should be back in 10-15 mins and he will take your order next, 11:10 rolls around i call and Noe answers again and i ask for an update and he says driver is out delivering should be back in 10-15 mins(sounding like a automated response) and he will take your order next, i told him you told me that at 10:25 and he responds blandly well he hasnt came back, and i responded i get it but now i have to explain to my son why we wasted 2 hours waiting while he anxiously waited and then tell him the pizza man isnt coming and he instantly starts crying as a toddler would respond, its sad that company's dont take pride in quality service i understand company's get super busy but come on 2 hours and just act so blandly about it seems not...

Have ordered carryout several times at this location. Last few times, staff has been too busy putting stickers on boxes to acknowledge me. This time, Dominos tracker was about 30 minutes early, in store progress thing was about 20 minutes early, and staff told me order would be ready "in just a minute." I appreciate being busy or behind or whatever, but I don't appreciate having the privilege of sitting in a Dominos for 20 minutes because someone won't tell me how behind they are. When my order was ready, the gentleman at the front of the store was told by me and another employee that my order was ready. He put stickers on boxes for about four more minutes (and was told again about the status of my order) before he was finally told a fourth time, checked, and grabbed it for me.

Seems like it;s worth the drive to a different location

edit: also they got...