Phở Hà — Restaurant in Moreno Valley

I walked in yesterday morning at 9:05 a.m. because google maps showed it opened at 9. Many workers walked passed me and said nothing. After about 10 minutes of waiting for someone to say something to me, I finally asked the guy behind the register if they were open. He said no. I asked what time would they be open and he said 9:30. So I was like "okay then, thanks. "He said I could place an order if I wanted to but it would have to wait till the chef got there and probably wait like 20 more minutes. So I left without purchasing anything. Later that night I came back after I got off work. There was a lady at the register this time. She wasnt friendly at all. I ordered a large thai tea and some pho, and she charged me and then didnt say anything after. So I stood there waiting. And then she looked at me like "what are u waiting there for" so I asked her how long it would take ..."20 minutes "...so I left and went home to wait. I came back and it still wasnt ready. So I waited a little longer and she brought out a thai tea, a small thai tea. So i said "oh, i ordered a large" and she said "no, u order small. Ur receipt says small" (the receipt isnt in English, so i didnt know what she charged me for)..so i said "okay, but i want a large." She argued "u ordered small" so i was trying to tell her i wanted a large and I'd pay the difference but she kept going back and forth with me until finally she tapped on her screen and charged me what I think may have been the difference? She asked for 4 more dollars and then walked away. Didnt say how much longer is be waiting... I finally got my food and the right sized drink. Their customer service from both times that I went in yesterday sucked, but their pho and thai tea were...

By far the worst service I had at the place, I have been going for years to this place. I understand that in the cold weather it tends to get busier. I tried calling my order ahead to cut on the wait time but they didn't answer so I decided to go ahead and place my order there. I placed my order at 4:11 and waited. About 45 minutes went by so I went to check on my order, there was about 5 people that were waiting some for about an hour. The customers that were taking their order to stay were seated quickly. The employees seemed stressed and we're rushed. Once I finally got my order an hour later they gave me a wrong item, I asked the lady and she told me my order was more than the one that they gave me and asked for pay the difference so I did. I had been waiting over an hour it would have been courteous to just replace my order and cover the difference especially since I had repeated my order to the cashier like 3 times, they don't even have a number 59 on their menu I asked for a 39. So I waited another 15 minutes to receive my order. There was a girl that was waiting on two soups for over an hour as well. I won't be going to this place...

Are you kidding me?! We sat down and waited over an hour—yes, an hour and a half—and all we got was one steak plate. My girl’s food came out and we assumed ours would follow shortly. Wrong! Meanwhile, table after table gets seated after us, places their orders after us, and somehow they’re all getting their food—pho, spring rolls, everything—before us.

I let the waitress know we’ve been waiting way too long and everyone around us is getting served. She just says they’re “busy.” No apology. No update. Then I see a guy bringing out spring rolls looking confused, clearly doesn’t know where they go. I flag him down—finally, maybe it’s ours—but a lady cuts in and redirects him to another table. Seriously?

So I tell her I’ve had enough. Cancel the order. I’m done. And guess what? After making us wait all that time, giving our food to someone else, not once did anyone offer a discount, comp, or even an ounce of accountability. Just a half-hearted excuse that they’re “busy.”

Unacceptable. I’ll never be back, and I’ll be sure to let others know there are plenty of pho spots in this area that actually know how to...