Starbucks — Restaurant in Morgan Hill

I know this isn’t really a space to talk about our previous jobs, but I worked at this Starbucks for two years and loved every minute of it.

The manager, Debbie, made working at this location fun and rewarding. She made sure every employee knew about benefits and opportunities that the company provided for its employees. She was very accommodating to everyone’s schedules as well!

She strives to make this location not only welcoming for customers, but for her baristas as well. Her customer service was inspiring to me and I know I wouldn’t be where I am in my career without her example.

If you want to work somewhere that your manager will truly care about you and your well being, this is the place.

Now about the store itself: this place gets packed out right before school, especially on late-start days. Saturdays are usually pretty busy all morning, so keep that in mind.

There are two separate machines for mobile and cafe orders and the baristas will pull tickets as they come out. Sometimes cafe orders will be made before a mobile order that was placed before for this specific reason. If you see this happen, don’t be afraid to nicely ask the barista for an update on your order. We don’t mind checking for you! BUT be aware that checking on your order can slow them down and in turn slow down the drink-making process.

Please do not be afraid to tell the baristas if your drink is wrong or doesn’t taste right. Starbucks wants to make your experience worth coming into the store for and getting what you expect is a big part of it.

Don’t forget to tip...

Arguably the worst Starbucks my wife and I have frequented. The staff is nice enough (although they still don't know me or my name after coming for years) but seem overworked. Training and quality control is lacking. More than half the time my order is wrong and it takes forever to order and get the drink. There is only one cash open despite there being a line almost to the door. This morning my wife dropped me at the Walgreens while she went next door to the starbucks, I spent 10 minutes searching and buying something for my sports injury, walked over and my wife was still in line 3rd from the cash. I sat down and we waited another 15 minutes to order and get our drinks. This time the orders seemed to be correctly done so that's good. All of these issues seem to have begun in the last year. I dont know if there was a management change but these are all management problems not the staff. The staff doesn't seem to be set up for success. There seems to be a lot of turnover all the time. My wife and I decided literally this morning to not come back. I don't think the franchisee or management is concerned because they do get a lot of long lines. We will go to Peets or an alternate Starbucks from now on even though this one is closest to us. So disappointed because we used to love coming to this...

One of 2 primary $tarbucks locations I frequent in our small town of Morgan Hill. Who'd thunk we'd have 7 'Buckies? Was a big deal when the first one opened and we wondered how we rated having one of our own instead of having to drive to San Jose or Gilroy. The ones on Dunne and Vineyard that I frequent know my orders and many of the Baristas know my name (although it is a bit of a revolving door for employees). The long term employees seemed to have settled-in having made a career choice instead of just a stop-gap employment while they go to college. These long term employees are way past the "break-in learning curve" having proven themselves adept at all aspects of store operation and each having developed their own efficient rhythm for keeping-up with order volume when they are in primary Barista role and things get hectic. It only seems to bog down a bit as you'd expect when a new traine is getting up to speed (or flunking-out). Both locations highly...