Kin2Kin Japanese Restaurant and Sushi Bar — Restaurant in Morganton

Called in a take out order and was told it would be about 25 mins—no problem. My husband gets there around the 25 minute mark and waits for an hr for our food. Several other carry out orders come in after him that had no issue with their orders being ready. He watched multiple families come in for dine in after him that ate and left while he was sitting there. When the young lady went to check on it, he was told there was an issue with the ticketing system on our order and it must have not fired the ticket. Odd that it would occur only with our order but not out of the realm of possibility. After waiting that long, if our food had been hot and tasted great it would have helped make up for some of the wait. That was not the case. We live less than 10mins away and our food was not hot and was pretty bland. The young ladies at the front were apologetic and we understand it is not their fault. They are the reason the service score is a 2 and not a 1. It was an overall disappointing experience. In this case, a manager coming out to address my husband about the wait, apologize and try to see how they can rectify the situation would have meant a lot. We haven’t written the restaurant off completely because we know that everywhere makes mistakes but it will be a while before we...

It takes an hour and a half from the start to receiving your order I started at 5 placing an online order to receive an API error message. I then tried one more time with no luck.

Their online ordering is not working at all and they know it but leave it on their site to waste your time. I asked they stated it doesn't work.

I waited 15 minutes in the restaurant to place a to-go order to find out it will take an additional 30 minutes to make (that was somewhat fine). I left went to ingles grocery and returned 35 minutes later to wait 8 minutes to get my order (it's now 6:45). It appears completely understaffed. Also, the order was wrong. Asking for no mushrooms and no carrots did mean anything.

FYI, I had spaghetti tonight because I wanted plain tuna and salmon sushi roll but they don't have that option it is spicy tuna or...

Have eaten here before and had some nice scallops a year ago. I decided to try it again this year and asked if I could have noodles instead of rice with no upcharge and they said sure but when they came in the bill they charged me $2 more for some spaghetti. Instead of fried rice. I didn't think anything of it because she said there's no problem to substitute it. Anyway, my food came. The scallops were dried out and hard. Food was way overcooked and all I did was sit in a booth looking at a blackish wall. I asked about the $2 overcharge and the lady at the counter said that's just what we do. Enjoy your $2 overcharge. That's not the problem. It should have been taken off or told in the beginning that there is a $2 up charge. Good luck. I don't think I'll be back and I won't...