Tully Monster Pub & Grill — Restaurant in Morris

If you have 2 hours available to grab a burger for lunch, this is your place. Walked in to one table finishing up, another just sat, and 4 people at the bar. One person to run the bar and waitress, which was very reasonable given the amount of customers, if that one person had the competence and compassion to do so. Waited 10 minutes to be sat and another 30 minutes before our order was taken. While waiting for our order to be taken, another table of 4 walked in. At this point, I was ready to leave money on the table for our drinks and walk out but decided to wait it out. While waiting on our order to be taken, the table of 4 had enough (yes, still waiting) and did just that. We should have followed them. It was more important to her to clean one table, sweep the floors, talk to people at the bar, and clean up the table that just walked out instead of taking our order. We’re now at least 40 minutes in. I set the timer when our order was finally taken. 43 minutes for a burger, 2 wraps, kids chicken strips, and a flatbread. My wrap was not what I ordered. She asked if I wanted another. My response was, no thank you I’m not waiting another 43 minutes. I didn’t touch it, which was obvious, and didn’t take it home but still had to pay for it. I also didn’t argue it because I’m not that type, but her lack of attention and compassion was astounding. At one point she said, I don’t know what it is taking the kitchen so long. Let me be clear. I’m not certain this was a kitchen issue. It definitely wasn’t a short staff issue. This was a gross lack of care for the task at hand: taking care of your customers. The inside is very inviting. I wanted this to be good because there is a lack of options in Morris. You fell extremely short. My suggestion, if you want to succeed, find someone competent and willing to work that can handle 4 bar customers and 3 tables at a time. What you have working today is not the answer. This employee was not overwhelmed. This employee simply did not care. In my 2 hour waste today, I witnessed 9 people that had a very poor experience. Those 9 people will talk about their experience today to everyone they encounter. Your front of the house is severely lacking. You have a lot of potential, but you’ll never experience it with...

Went out with the misses tonight for a quick little date night and settled on here. Wasn’t busy at all which was nice. We were greeted and sat down right away. Menus and drinks came fast. Anyway service was pretty dang good all around. Now the food….We started with the garlic cheese curds which were awesome!! I mean can you really ever go wrong with any type of cheese curds though? I came here specifically for the Reuben sandwich and it was so good! Meat was flavorful and tender. Portion size was perfect. Fries that came with were super good. I got a side of coleslaw that was hands down in my top 5 favorites. Yes though the Reuben was amazing. I would have liked a little more kraut on it and kraut with a nice tart flavor to it but heck it was still a super good sandwich. I’d go back for that and the coleslaw. Misses Parmesan crusted cod was really good as well. I just had a quick bite but she was very pleased with it. The tortilla soup it came with was nothing special. Now…..I wanted the cheesecake so bad. I mean really bad and they rotate the desserts or something I guess. We ended up with the Bundt cake. Now it was good but it could have been great if you ask up. The ice cream should have went on the side and not on top of the Bundt cake. The cake got soggy and just had a weird unpleasant texture. Cake should be topped with whip cream and then the Carmel and heath bars. Ice cream on the side so the cake stays like it should. We ate it but it could have been so much better. Half way through it was a giant soggy mess. The dessert was the only reason for the 4 star rating. Technically a 4.5! Anyway we will be back and try some new things next time. Please put the ice...

We got there at 2;10. Had to leave by 3. Knew we wouldn't be able to slowly eat but would have our food and nibble before we go. One other table of 2 was in the dining room, but they were finished and had paid and just chatting. By 2:45, the waitress came to check on us for the first time and tell us food would be up soon. I asked her if we could take it to go as we wouldn't have time to eat. We paid, and waited til near 3 to get our food. It was a burger and a Cuban with an empty restaurant. Just some communication would have been nice, I know stuff happens. The burger was ok. The fries were the bomb, and the Cuban had a little kick to it and was amazing. Food alone was reason enough to give them another shot. I am sure it was an off day for the staff. One of our sides, we got the pasta salad and I was disappointed at the small amount. However, it was really good. I didn't mind having a small portion cause it was so tasty.

*edit from reply I assumed something had happened and completely understood. Things happen. Just would have like to be informed. Will not stop us from coming back. The food we had was amazing. I only had a bite of his burger, and it was good, but I want to try another one....but the Cuban is so freaking good, I want another. We will be back for sure, it was just a miscommunication. Typically, a wait...