Starbucks — Restaurant in Morrisville

This place used to be my favorite place. Came every morning to the drive thru. Barista was not kind and when I noticed he was not making my order the correct way (cause the first time they made it, they made a caramel frappe with no caramel syrup, just the drizzle on top) decided to ask someone else for help, because when I told him I would like light ice and more milk, he refused and with a condescending attitude said it was light ice, and basically there’s no other way of making it. When I said that’s okay, do not make it, He did not like that and made it about him self when I approached someone else to please make my drink the way I usually ordered it. “I tried to make you your beverage” “Barista said, in my mind I was thinking no, you tried to do it how you wanted to make it and gave me attitude about it. Barista then says “I’m the manager and I tried to make your drink” I said no cause you seemed upset when I asked. Which he then proceeded to say he is not upset and I am not one to tell him how he feels. People always remember how you made them feel is all I could think as I looked at this upset barista, (wait I’m sorry manager)made it about how he is the manager and the only that can fix the situation. (That he basically created himself by arguing with me about a drink that I was paying for) I just find it so messed up how people will manipulate words and use therapy words used in therapy the wrong way. The manner in which the “manager” communicates was perceived as angry/frustrated to be there to me, whether he says he wasn’t. he obviously wanted an argument and make it look like I was unreasonable for asking for a drink I order every morning 7 days a week. If he really cared he would have let the person that always makes my drink perfect make it, but his EGO is so big and wanted to act like he is in power and the owner of Starbucks. You’re not nice Mr. Manager and you did not want to help and make it better, you saw an opportunity to exercise your power as a manager in front of your team a customers and take out your frustrations out on me….. everyone reading this use the drive thru. People are way more kind there and not combative and frustrated. There's a Starbucks right around the corner from where I live which they are great but came to this one cause I always felt like they were so kind and have such nice, kind personalities and they have 100% score in cleanliness which the one by my house does not, (cleanliness that is, cause they are very kind) which always makes a difference for me. NEVER COMING to this Starbucks again. And even though I regret going inside, I’m happy I got to experience on how toxic that work environment actually is. (The majority of the workers looked like they did not want to go against what the manager was saying to try and help, and the other two seemed like they loved the managers behavior because they are just as frustrated as the “manager”) So thank you Mr. Manager for treating me in such an unnecessary way, saves me spending my little “nothing of 7 weeks worth of drinks and occasional breakfast” gonna save a lil money till I find my new favorite spot....

Back in town for a quick business exchange and I was very delighted this store was open again. I was pleased to see on of the same Baristas there that I have experienced over the last 8 years, I believe he is the manager, Kyle. He nails my order every time, venti, iced, soy, no whip, white mocha. Probably the best one I ever get, in Arizona they seem to struggle with the mocha and it’s not as rich as I like it, Kyle nails it. I didn’t see Heather here today who is also a fantastic Barista. After grabbing my drink and a slice of banana bread I headed to my car to enjoy them. Now as I sit here I started reading reviews on Google, I am in complete disbelief in what I was reading, I see a lot of first time Google reviewers bashing this establishment, namely Kyle.stating they will never return because of their treatment. I personally have been hitting this establishment up for many years and Kyle has always been the friendly face of this StarBucks, I have a hard time believing a word of what I am reading. I travel extensively for my job and I look forward to my many visits to Starbucks, I enjoy the small relationships that I have formed at all of the locations. I have to admit, I am amazed how long Kyle has been here and how great he represents the StarBucks brand. Not too many stores I visit have an employee there as long as this one, that tells me he is doing something right, I know he does good ny me and everyone else I see in the store at the same time. I will return again next month like I always do and I look forward to seeing Heather and Kyle again, they make my visit feel like home. My fiancée is also in complete disbelief of these reviews as we sit here together reading, she will add her own review as well, hopefully the management takes the time to read these and take...

This starbucks is deeply okay. The renovation is beautiful. However, I have had issues with them not having food items I ordered and paid for on the app, or the app saying they don't have things that they clearly do. Whoever does inventory management and stock reconciliation with the app should do better. My biggest issue is with someone that I presume is the manager- I often see him in the dining area loudly discussing back of office stuff. Today was pretty egregious- he pulled a barista aside for a disciplinary conversation in the middle of the dining area. It was uncomfortable to witness. How embarrassing for the barista, and how inappropriate to have such a conversation in front of your customers. I have heard this individual speak to employees unkindly a few times but this was just upsetting to witness. The conversation wasn't horrible or anything, just not an appropriate venue. I had a manager do this to me once or twice when I was a young retail worker and it can be scarring. It wasn't like he took him aside and sat down and conversed quietly, he called the barista over and had him stand there at the table in the middle of the dining area while he loudly asked him about the floors and bar counter not being cleaned properly the previous night's close. Additionally this person used to often take up an entire table that used to be where the napkins and straws are now, but now take up seats in the dining room presumably doing work stuff. Don't you have an office in the back for these conversations and work planning meetings? It's not like I think employees should be seen and not heard or anything like that, just that the types of conversations that are happening aren't things a customer visiting your establishment need to...