Just. A. Bad. Experience.

Unfortunately, I came here with my friends on a slow Saturday night. We were not greeted or asked for seating but instead had to find a waitress hiding behind the bar for a table. Nearly 20 minutes went by before we got our water. Then, a good 20-30 minutes later my friend had to go find our waitress to get menus. It was terrible customer service but I tried to put it aside because I like the restaurant for it's table games. Soon after we ordered I asked for the shuffleboard pucks(probably the wrong terminology but you get the idea) and was kindly told they just needed to hold on to my ID. That's it. I ended up leaving the restaurant without my ID. That is where the trouble really started. I came in 2 days later to pick it up but was told by an extremely dogmatic manager that they wouldn't give it back til I paid $28 for shuffleboard! I kindly explained that I was not informed and that I would appreciate it if he could cut me a deal but was consistently told that I was without a doubt in the wrong. I was forced to pay for my license and for an employee's blunder. I would never have even played shuffleboard there if I knew it was a whopping $9 an hour! This experience really ruined a decent and fun venue for me. I thought Orleans was a nice place but I would not go there again. Disrespectful and prejudiced institutions are not the place for me. I would recommend walking down the street to bath city bistro or another venue where you are treated kindly and, simply put, as a customer.