Burger King — Restaurant in Mount Vernon

Always high praises for this BK location in the past, but we had the worst experience yesterday.

Oct 18 - 530pm -

Cars backed up as they're just getting order after order incorrect. They'd actually messed ours up an unfathomable three 3x. I've never had that happen at any restaurant, ever, before.

I'd ordered 1 whopper, 1 bacon cheeseburger meal. Two chicken nuggets (8 pc) and two fries. Meals were large. Two drinks.

We received after three different replacement and forgotten items: No nuggets, medium fries and drinks, one whopper, and one whopper junior. So they downsized both meals, couldn't figure the difference between whopper junior and bacon cheeseburger, and forgot the nuggets altogether.

Essentially, I didn't receive half my order and paid nearly 40 dollars. Id drove off after the third time because why would they get it a fourth? Called to speak to management, to let them know, and got a very non empathetic apology without any desire to make it right (which alone would of had me forgetting the entire deal, and foregoing the review...) but the entire ordeal and response were both utterly ridiculous.

Probably won't return...

As a young teenager, I was a cashier of this wonderful world of Burgers place! Now as an adult i still frequently visit when i have an on the run taste for a Burger! BUT i was sadly disappointed when i ordered my usual Hamburger add Tomato at this particuliar spot in Mt. Vernon, Ohio!😭 It was crunchy when i took the 1st bite BUT i was hungry & took another bite, only to find that it was crispy to the tongue and chared for the taste!😣 Of course, i opened it up to see what it had going on- When i went to return it, the team leader, supervisor or manager??? Immediately turned to the sandwich maker & said "I need a Hamburger add tomatoe & make sure the bread isnt burned!" (As the sandwich i gave back was opened in disgust) I was given a new Burger & a nice "Sorry about that." And i was enjoying myself once again with a Burger King, flamed broiled Burger! Mmmmm..But still disappointed!😁☹🤔....wondering why was it even considered as a good thing, especially from training that i remembered receiving back in...

Always a favorite of mine. Just wish they'd bring back the satisfries. Love those fat crinkle cut fries. I've gone to Burger King since they opened in our town too many years ago to count. I like the food, the crew changes all of the time, but the standard of service and cleanliness is always the same and it's usually great. I've lived in other places and have found this to be the case in all of their stores no matter where I go. Gotta love that consistency. If I were to choose a favorite menu item I'd have to say it's the onion rings made with real whole onions, not the mashed up imitation. The original chicken sandwich is wicked good eating, love...