Subway — Restaurant in Mount Vernon

To start I need to say I have never been so disgusted and appalled with a restaurant and their employees.

Walked in and checked the mobile order stand — my order wasn’t there. There were multiple people waiting, so I got in line without issue.

Once I got to the counter, I let them know I had a mobile order and gave my name. The employee began making the order but pulled out white bread instead of the Italian herb and cheese I had selected. I’d overheard him mention being out of multiple items for others, so I assumed that was the case.

He started making my sandwich, which looked similar to the BMT I usually order, so I didn’t think much of it after seeing pepperoni go on the sandwich. When he got to the veggie section and started adding lettuce, I asked if my sub was supposed to be toasted. He said no (with a bit of an attitude) but offered to remove the lettuce and toast it. I agreed, then watched him return the lettuce to the container after touching the red deli meat.

He toasted my sandwich and began making my wife’s. He added pepperoni to the 6”, which I didn’t question at first — until I remembered hers was supposed to be the garlic steak sub (which was not ordered with pepperoni). I asked if that’s what he was making. He checked the order slip and said, “Oh, this is the wrong order.”

I told him it was fine, I’d just take what he’d already made for my sub. He set it aside, but another employee pointed out that it was toasted, and the other customer didn’t want theirs toasted, so they should probably just toss it. For my wife’s sub, he removed the meat and cheese from the sandwich and put them back in their containers. He then made the correct sub but didn’t change the bread. At that point, I was too frustrated to say anything.

When he started remaking my footlong, they were out of provolone. He used the remaining ingredients and finished the order.

We got home, not expecting the subs to be fresh out of the oven hot after the drive, but they were completely cold and incredibly messy. I managed to eat half of my sandwich, but when my wife started eating hers, there was a hair in it. I ended up throwing away the rest of...

I generally love this store because they are extremely friendly and very fast, however today was the complete opposite and I was beyond disappointed! There was a guy taking the orders and making the subs (apparently new and still learning...which I have no problem with) and a gal in the back which rarely came out. I ordered two subs and a chopped salad. The guy, after putting the meat for the first sub (wrap) in the toaster, stared at the toaster until it was done and then put the first sub (wrap) together. When he started on the second sub, he did the same thing with the sub in the toaster, stared at the toaster until it was done. He then put that one together, however when I asked for Sub Spice, he did not know where it was and had to go in the back to ask the gal. He came back out and started putting the salad together while the second sub laid open waiting for the gal to come out and show him where the Sub Spice was. The guy started the chopped salad in the clear plastic container and was going to heat the meat until I told him not to. He put the whole choppened salad together in the clear plastic container and tried to chop it in the plastic container. The gal finally came out from the back and pulled out the black bowl for the salad. He said he had never made one before. She proceeded to the register to start ringing everything up. He finished with the salad and when he put it back in the clear plastic container, it didn't even fill it half way. Very, very disappointing. There was another customer who came in when the guy was putting my first sub (wrap) together. I felt him getting impatient The gal helped the guy twice and that was it. I felt so bad for him. I was very, very...

I placed an online order while I was in the store, because I wanted to substitute the type of chicken on my Chicken Bacon Ranch subs (the app only had one type of chicken available to select). I asked the young lady behind the counter if it was okay, and she said, "Absolutely." While waiting for me to submit my order, she asked what type of subs they were. I told her and then submitted my order. She printed out the orders and started working on them. I didn't realize that I should've been supervising, since I hadn't had an issue before. So, when I got home, I took a bite of my sub... and lo, and behold, NO BACON on either of the Chicken Bacon Ranch subs I ordered. I called the store and the girl that answered asked me what time the order was placed. I told her and she profusely told me that they didn't have any orders placed at that time. I was getting upset at this point, because she was basically calling me a liar. I confirmed that it was the Newark Road location, and then she backpedaled and said, "The girl that made your order must've read it wrong. Thanks for calling us and letting us know." No "I'm sorry" or ANYTHING. Absolutely AWFUL. The only reason I'm rating two stars is because the girl who made my order was really nice....