Real & Rosemary Crestline — Restaurant in Mountain Brook

Disappointed to be giving this review to this location, seeing that we love the Homewood location. We placed a to-go order 24 hours in advance to be taken to a friend’s house. It was scheduled for 4:00. When I showed up, it was still not prepared because they said an egg allergy was specified on the order and the seasoning in the kids chicken had egg in it, so therefore they couldn’t make it. R&R called us earlier in the day (which I appreciated) saying that one of the adult meals had egg (which was fine) but didn’t mention anything about the kids meal and so thought we resolved it on the phone that morning. Instead of apologizing and offering some sort of consolidation in the form of a small discount or otherwise for the inconvenience, they had an attitude about it and tried to blame US for not “answering the phone” to sort this out. They admittedly had a staff change which caused the issue but still were not apologetic in any way. I don’t know what’s worse - the fact that they didn’t notify us of the egg in the seasoning for the kids meal the first time we spoke and thought we’d sorted this out or the fact that they just blatantly disregarded our pre-paid order, made us wait and tried to push the blame on us. The lack of accountability overall is disappointing and I’ll never visit this location again even for just take out. Go down the street to Homewood - it’s 10 times better without...

Update: I emailed Ashley Stork per her request to rectify my experience. Her solution was an apology, she spoke to the staff, and then asked me to contact her directly if I had any other issues in the future. Unfortunately, I won’t be back especially after my conversation with her. A simple refund would have sufficed considering my meal was inedible and I had to pay for another lunch at another establishment. Seems as if she is more worried about the negative review on here instead of actually rectifying the situation.

Wanted to order the summer salad but the peaches weren’t ripe. So I went with the spaghetti and meatballs. Unfortunately, it was more like water than sauce. Told employees and their response was “yeah, sometimes its like that” along with a little laugh. I told her it was gross and she smiled and nodded. Didn’t offer to fix, change, help, anything. Had high hopes but probably won’t be back to this location as we’ve had much better experiences...

Crisp, hot, luscious fried green tomatoes. The crunch is superb & the melting hollandaise is ultimately a luxury!

A Ruben sandwiche thay does proper justice to the names! Wonderful kraut, fine pastrami, marble rye that is crunchy & soft as hoped for.

Kids butter noodles & chicken is healthy & clean & makes any picky eater happy.

Ambiance is soft, relaxed, understated, gentle. Great place for a first date, a small (25-30) catered event, a promotion celebration 🍾, quick family dinner, baby shower luncheon, wedding planning gathering. Also a wonderful place to settle in with a friend on a Friday night.

The holidays are not crushing or exhausting here, the food is low country wholesome elegance Should be one of Birminghams top 10 on every...