So, being in the service industry for well over 20 years I, out of most people, can completely understand working the kinks out on a new staff and new restaurant. There will absolutely be some hiccups. So we tried the place fully knowing that they are new. We were seated at a hight top by the bar. I asked the server after she quickly introduced herself to us, about the beer selection. She didn’t know they even had Sapporo. When you work in a Japanese restaurant maybe you should know what beers are from Japan. So she got me my beer and my wife got a martinis. Salads and soup came right out. Not that there is anything wrong with that but we don’t even get our drinks yet, OR even order our food yet. We asked why we were getting them and she told us she thinks we get them. Ok. So we finally order and we get to start eating the salad and soup. Ginger dressing was very good. So this is where I started to get aggravated. I ordered another beer and she put it right in. My beer sat on the service counter for 10 min while she ran around. That wasn’t the problem. The problem was that 5 people stood around my beer talking, including what looked like an owner behind the bar. When I finally got my beer, close to a 3rd it was missing from the foam disappearing. Note to yourself. Dont let your drinks die in the window!!! 5 people watched it sit there and she delivered it like that. So now our food comes out and I got a dish that came with rice. It never came out. I had asked about it and she asked if I wanted fried or white. I took the fried. After about 10 min we were done with our food and needing a box. Still haven’t got my rice. She brought it out with the boxes. We packed up our stuff and asked for check. The rice was on my check as a side. She took it off for me. We paid and left. We left over a 20% tip for her. I know you have to start somewhere in this business as a server but be a little more apologetic when it comes to your customer service and for the love of god when you see food or drinks in a window, run them. We will be back to try hibachi but not till they get their...
Read moreIt was our 1st time here, and it was definitely last! Date night (Sunday) Decided not to go too far away from our area. We were in the mood for sushi and heard this place open recently in Mountain top. We were greeted very well, but once seated, our waiter (older gentleman w lenses) seemed like he was not having a good day/night! He was very pushy for drinks and even seemed annoyed when we told him it was our first time there since we are patrons of the Jim Thorpe area! No suggestions at all. He seemed to just wanting to know what we wanted for drinks!! I ordered our drinks, fried Calamari and edamami to start since we were starving anyway. I asked what sauce the Calamari came with and our waiter was even more perturbed!!!
Hubby was afraid to order anything after that attitude! We finally settled on the "love boat" which is what we usually get anyway. As you can see, the Calamari was burnt to a crisp, hard like a rock!!! It's not worth the price at all....i managed to eat it because i was starving! Never uhgain! pictures dont lie!!! The edamame was good.
The sushi? fish taste fresh and flavorful. However, the fish could have been cut a tad smaller. It was very unappealing trying to eat it. We spent over $150 and as usual always take care of our waiters well above 20% but so not worth it!! I would rather go to Tang Asian or Mizu in the Wilkes Barre area. Their sushi is much tastier and have waiters w less attitudes who give you great eats suggestions!
For the older male person w the glasses who waited on us, may I suggest to pls remember other people have hard jobs too. You should be a tad considerate, especially since your job...
Read moreFirstly I'd like to say we have had the food both in and take out... your people are the best asset to the establishment. Hibachi food was good but it is SUPER cold over there (it's rare I even put on a jacket in winter let alone while I eat). Sushi has some issues (outlined below). For the love of God management.... DONT PUT THE SUSHI ON TOP OF THE HOT FOOD IN A TAKE OUT BAG!! At $15 a roll, no one wants hot soggy sushi only 15 minutes later (registered at 111°F) Miso Soup - 8/10, had good flavor and seaweed. Crab Rangoon - 10/10 best item we have had here to date. Chicken fingers - 4/10 only because what my son was given.... was a slammed chicken cutlet?? Incredibly dry and super overcooked - let alone this + fries are $14.50?! And take out the frie serving was half what we got eat in. French fries - (eat in) 10/10 some of the best fries I've had in the area which is funny. Pink Lady Roll - 9/10, very good and the mango is a good unique addition. Hot Girl Roll - 3/10, the fish was somehow dry? and the consistency of catfood. Color was VERY odd looking like literalcat food- Photo attached.. Steak hibachi - 7/10, portion size of steak was small but tasted good the rice/noodles combo was delicious and the chef did a good job. Chicken hibachi - 8/10, seasoning and flavor was good.
Overall, it's a good place... some of the food items could certainly be improved on especially for the price. The people are great so far... we will be back to try some other items but it's not the show stopper we were hoping for compared to their Jim Thorp location (but still better than Tsuki over...
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