Papas and Eggs — Restaurant in Mountain View

Pros: General decent concept, poor execution.

Having been in the hospitality industry for a long time, I'm pretty confident in stating that this place will *not last or be truly respected in the long run. There is too much competition around, and if bad reviews continue in social media, this place will start to feel it one way or another. This place hovers at 1.5-2.5 stars at most. The current rating seems inflated and hyped up.

**Most normal restaurants are in a fight for their lives financially due to the pandemic. I guess these guys don't really need the business if they think this level of quality is acceptable.

Cons: -Marginal customer service. Very flat and lifeless, little warmth and no sense of urgency. In general, the staff does *not anticipate customer needs. Had to ask for everything from ketchup, salt to reheating cold, super late food. Our waitress was nice, on the shy side and inexperienced. She did give us a discount but by then the damage was done. -Trashy, loud raggaeton music better fit for a substandard, Miami night club -Left the place "full" and upset but certainly not satisfied and happy. -Felt indigestion and a headache from the terrible first time experience eating here. -Waited over 30+ min for simple egg orders; when they did come out, they were barely warm. So unacceptable! A couple at another table, who was seated after us, were eating well before we did. Simply asked them heat it up. Had to wait more time for them to remake(?) not just heat up! Ugh. -Egg's Benedict were wet and soggy - water all over plate added to the bad experience. -Hash browns were barely brown. Potatoes were blah and old tasting. No proper salt or herbs added. I could make all this at home and better! -No other juices only OJ -I could on and on, but I feel like s now and need to lay down for a nap after the awful time there. You're not supposed to leave a place feeling upset, drained and disappointed.

Overall, I was upset we wasted money and time here. Never coming back and definitely not...

Food was bad and overpriced, ambiance was oppressive, service was sub-par. My girlfriend and I both got the chilaquiles, which we figured would be a specialty of this place considering many of the staff were wearing "I (HEART) CHILAQUILES" shirts. The meals we got were exceptionally bland, utterly tasteless--and absolutely no spice at all, even though I had ordered the spiciest one! The coffee I ordered was chunky (note: coffee is not supposed to be chunky), the waiter just said it was probably the creamer and shrugged it off.

The menus we received were also different, one was clearly out of date and lacking many menu items. They otherwise looked the same however, so the management is clearly not paying attention to even basic details like letting customers know what food they offer...

A couple fun notes to end this review: we were seated next to a giant sign telling everyone that the maximum time we were allowed to remain on the premises was 1.5 hours. There was only one other group at one other table eating at the same time as us, so despite the place being basically empty it really felt like they were in a rush to get everyone out (and this was hours before closing). We certainly didn't feel compelled to stay any longer than necessary at this establishment regardless, so I'm not sure what the point of that sign was other than to establish an oppressive atmosphere. A final highlight and humorous item we noted on the menu was their so-called "bottomless mimosas", which apparently are limited to 1 per hour, and considering the aforementioned 1.5 hour time limit for being allowed on the premises, means a maximum of TWO for their so-called "bottomless" drink. You can't make this stuff up...needless to say, we won't...

I'm usually the late one, but my friend got there 10 mins after I did this time. I don't know how to be the early one. I ended up sitting at a table and ordered some coffee. Then I started looking at my phone. I can't even recall what I was looking at. I was just passing time, but once I realized I was passing time, I stopped looking at my phone. I decided to try and be with time rather than pass it up. I'm not good at being with time, I'm too competitive and always want to be a few strides ahead, but it's hopeless. Nobody ever beats time. To slow down I thought about meditating, but I didn't want to have my eyes closed when my friend got there. Then I would have to explain to him what I was doing. If I was looking at my phone when he arrived there would be nothing to explain. That's a perfectly fine social norm, but if I decided to close my eyes in the middle of a restaurant for a few minutes... I'm the weirdo. Anyways, I decided not to meditate and not look at my phone. Instead I started to people watch. The only problem was there was only one other person at the restaurant. I looked at him for a tiny bit, but he wasn't too entertaining. He was just looking at his phone. I want to find someone to look at me the way that he looked at his phone. Then I'll truly feel seen. Seeing the way he looked at his phone made me miss looking at my phone. I ended up people watching through my phone by looking at the most recent NBA playoff highlights. My friend got there shortly after and we enjoyed some...