Starbucks — Restaurant in Mountain View

Hello,

I am a regular customer who works in the Bay Area, and I often visit gas stations and Starbucks locations to order coffee and occasionally request a small tea pot of extra hot water to make tea. Most of the time, I have never had any issue with this. The staff at other locations are usually kind and helpful.

However, on my most recent visit to a Starbucks store in the Bay Area, I requested a cup of hot water after ordering coffee, but the employee refused to give it to me. The store was not busy at all — there were no other customers waiting, and the staff member seemed available — but she still said no.

I felt confused and disappointed, especially because this has not been a problem before at other Starbucks locations. I’m not sure if this is a store-specific policy or a new rule, but I wanted to share my experience in case there is a misunderstanding or inconsistency in how customers are treated across stores in the Bay Area.

Thank you for taking the time to read this, and I hope you can look into it. I still enjoy Starbucks and hope for better service in the...

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