La Michoacana Premium - Mundelein — Restaurant in Mundelein

My mother bought an Horchata for me, but it tasted slightly sour, suggesting it might have been expired or there was something wrong with it. For reference, I’ve had this drink many times before. When my mother called, they told her she had to come in that day for a replacement. This was a Monday after 4pm. Since she was tired, I went instead, got the drink, and left. On the way home, I tasted it, and it was still sour. I went back to politely request a refund of just $5, but the manager was condescending and refused. She claimed no one else had mentioned a sour taste and even looked at the customers behind me, as if seeking their approval. Why involve them when she should have been addressing my concern directly? It felt like she was trying to be “right” and the problem was me. So, I didn't argue and just got a different drink.

Here’s my personal assessment working in management: When a customer is unhappy with their order, especially when it comes to taste, a good manager should first acknowledge the customer's experience. Even if the manager doesn't taste the sourness, they should validate that the customer does. Offering a refund is a common practice to ensure customer satisfaction. When a manager doesn't handle these situations well, it can lead to customer dissatisfaction and negative reviews, which can ultimately hurt the business.

This is not about the money, it’s about being heard and valued as a customer. Their condescending attitude and inflexible replacement policy demonstrated poor customer service, prioritizing being "right" over ensuring customer...

I came here order a small fruit cup and was given and charged for a medium, the fruit was mangos and strawberries but most of the strawberries were not fresh. I also ordered a mango smoothie and was told it was a smoothie but it was not and it was foamy and terrible. I did not speak Spanish so I feel the workers took advantage of that so I had someone who spoke Spanish take my order back in for the smoothie to have them make it correctly and he was told that next time for him to tell them exactly what the recipe is for them to make it right which is stupid you don’t go into a restaurant and demand you have something made a certain way and then they said that “well we dont know how to make them.” Was their excuse. Will not be returning to...

I went to La Michoacana today to grab a treat. At the time of check out, I was attended by two employees. One started to ring me up and the other finished the transaction. I made it clear how I wanted my receipt to the first employee. At this time a young lady with dark hair and visible birth marks on her face took over and completed the transaction. She then asked if I wanted my receipt. I confirmed I did and she printed it out for me. I asked if I can get my receipt with the rewards code and she said the Clover ID is the code. I knew this was false information. As this is not the first time she does this. This lady either puts in her information or denies me my rewards. This is very unprofessional and unethical. I will be reporting...