Jewel-Osco Pharmacy — Local services in Mundelein

Recently I had to change pharmacies because my insurance changed and no longer considered my old pharmacy as in-network. So I did some research and found this Osco close to me with decent reviews. It is in-network on my new insurance. Other pharmacies in the area were also in-network but had questionable reviews (and I know one of those companies - a big chain store - is having problems with store closings. So this was Osco was one of my best options). It’s always hard to make a change and you never know if the reviews are accurate. I am so pleased with this pharmacy. The people on the phone at this Osco were very helpful. I didn’t have to go in to make arrangements for prescription transfers - they took my name, birthday, address and the name, phone number and address of my other pharmacy. They didn’t even need to know my new insurance info because they have the technology to find me in some kind of online system and see my new insurance. When I went to pick up my medications, all 6 prescriptions had transferred easily. On their own, Osco folks had checked for the cheapest costs, whether through my new insurance or through another like GoodRx. 4 prescriptions were covered with the cheapest prices on my new insurance but 2 were more expensive so Osco automatically applied a discount through another provider. This never happened at my old pharmacy- if it wasn’t covered by my old insurance the old pharmacy wouldn’t even tell me it was available through something like GoodRx for less. I’d either have to bring in a code or pay full price. This Osco checked for me automatically. I was also impressed with the speed and efficiency of the staff at the counter. There was a line of 3 people ahead of me, but it went quickly. And there were probably 4 or 5 staff on hand filling orders behind the counter. And the checkout person was very friendly. Overall I’m super impressed with this Osco. The only downside is there is no drive-through. But it’s worth it I think to have to go inside for this kind of exceptional service. I’m not a huge fan of the particular Jewel store in which this Osco is - it’s not bad, just not as big with as many choices as other Jewels in the area - but I do go to this Jewel fairly frequently as it is close and decent. But since I only need to go once a month or once in 3 months to pick up prescriptions, I’m happy to go inside. I didn’t have any problems with reaching someone on the phone, as other reviews had mentioned. I got the sense that these Osco workers are well-trained, and care about their customers / patients. I would highly recommend this pharmacy at...

Moving pharmacies because every time I come here they waste my time. Twice I came to pick up an order and one time they said I had to wait 30 minutes because the pharmacists was on lunch and the other time they said they couldn’t release me medication until the next day despite my doctor ordering it for today, pain relieving medicine from a surgery couldn’t get until the next day. And on top of that they show no remorse for any inconvenience they cause nor urgency to attend to people waiting at the counter. Would give 0...

The pharmacy I used for years was closing so I had Osco initiate a transfer of my prescriptions. They made the process simple & seamless…and also found me a better price! Staff was kind & took the time to explain things & answer any questions. So happy I chose to...