Been coming here for a long time. 20 years.food has always been amazing.. the owner is a upstanding guy and is a legend in the Mundelein community.we enjoyed Many post game hot dogs and cheese fries with the parents and teammates after baseball games as a kid in little league. These days I come here specifcally for the italian sub and cheese fries, and my gf loves the cheese fries and the double cheeseburger. Came in today april 11th 2021 and had to wait MUCH longer than usual. I dont mind waiting for good quality.. I've worked in the industry before and I understand when things get busy people have to wait. I watched around 5 to 6 people come in that had ordered remotely and got their fries and burgers. After the grills and fryer was cleared more fries etc were started..was excited for the freshest hottest burger and fries weve ever gotten. Unfortunately it Seemed like it was rushed.. the fries were not crispy at all like usual and there was not nearly as many as there usually are. It was still busy, my receipt said 730. I Was also there this past friday which was my bday. Got the same italian sub and the bread was shriveled and disformed. The huge peppercinis were at the bottom of the sandwich making it a sloppy mess before I even picked it up and there had to be half a bottle of italian dressing on it. Most of the time this place is beyond good but it seems to be slipping as of lately or there are people in leadership positions that dont care when the owners not around. I've never had the fries undercooked.. noticed a middlegaed Hispanic cook that was cooking the fries that I've never noticed before... possibly only noticed him this time because I was waiting so long and was trying to see what was going on. members seemed to be working slowly almost as if they just smoked a blunt or just woke up from a nap. I hate going to a place I love going to and seeing employees slack off and then I pay for my food and it's not up to the normal standard. That's why I'm giving a 4 out of 5 stars. Hopefully the owner gets somebody in there that will keep up the consistency we all love and drive 20 30 40 minutes to enjoy. the food has never been anything but great.. hence the 4 stars..I've witnessed and enjoyed this place being great for so many years. Would hate to get another bad experience or two in the near future because of employees not caring