Domino's Pizza — Restaurant in Murfreesboro

I place an order with the dominos app like I have done multiple times throughout the years now and my medium Pizza with 2 toppings and nothing else showed up 1 hour and 45min after I placed the order when it said my order will arrive within 30-45 min, we’ll at about an hour I called and spoke to the “manager” and told him how I really didn’t want to wait much longer on the pizza and according to the app it’s been out of the oven for 30 min now and still not here. Well he insured me the pizza was coming and offer me nothing for satisfaction. 45min later, after the phone call, I received a cold two topping medium/mediocre pizza. I suggest to the owner of this shop that get get a manger that will meet to your customers expectations and want to know what they can do to make them happy in a matter like this instead of trying to avoid conflict. Managers are there for the conflict and how they react is what makes them a manager and what’s makes the business a success or a failure. I will go out of my way to make sure I never order a pizza from this location again....

If taste did not matter to people, Domino's would be the only pizza joint in town! They have made "ordering pizza" VERY AFFORDABLE for all. I am not sure how they keep it up with such low prices. You can use several coupons in one order, plus on top of that, you get reward points which are the most rewarding point system I have ever signed up for. I believe it is a free pizza for ever $10 spent. I ordered two large pizzas w/ several toppings, Xcheese, bread sticks, dessert, drinks, ranches and sauces. I used 3 COUPONS (1-20% off total order, 2- large specialty pizza for $10.99, 3- free parmesan bread sticks w/order more than $7.99) and my total was $26.40. I left the driver a $10 tip, making it $36.40. Looks like you get rewards for tipping online! That is GENIOUS!. That was my first order. When I checked out, it alerted me that I had a free pizza that I could use at anytime, another free pizza, and needed 6 more points to get my 3rd free pizza. WHAT?!?! How is this even real? How do they pay...

I typically don't have any issues with this location but ordered a chicken caesar salad and pizza through the app last night. Right after I received a call from the store that they were out of the chicken caesar salad, would I like a garden salad (exact same price). I asked if it came with chicken and he said no. Since THEY were out of what I ordered, I asked could they add grilled chicken to a garden salad. He told me no, they couldn't do that. He put me on hold to verify and came back with the same response, they couldn't do that. There was no offer to upcharge for some grilled chicken, no offer to make an exception this time since they were out of the other salad (again, it was the SAME PRICE as the salad that DOES NOT INCLUDE chicken). I told him to cancel the order. I called Marcos around the corner and had what I wanted 20 minutes later. Just very disappointed in the complete lack of customer service or...