Pizza Hut — Restaurant in Murfreesboro

I don’t normally like to leave bad reviews but I had a major problem with my order. I’ll preface by saying that I ordered specifically through Pizza Hut because I didn’t want to deal with DoorDash.

First time ordering from here, I placed my order online and was given 4:15 as my estimated delivery time. Around 4:30, my order still hadn’t arrived so I checked the order tracker on the Pizza Hut website; it said my order was still being made. Then I got a text telling me my order was delivered. It was not.

I called the store to find out what happened and was told that there were no delivery drivers available to take my order, so it had gone out with a DoorDash driver. Whoever answered the phone didn’t even ask for my name or order number, I was just straight up told to wait another 15-20 minutes to see if DoorDash showed up on the assumption that they knew which order was mine. I asked what if there was a way to track my order or who to contact if it didn’t show up. I was told there was no way to track it and if I wanted a refund or any other kind of solution, I would have to go on the DoorDash website and report my order as missing.

Again, we ordered Pizza Hut because we didn’t want to deal with DoorDash. Pizza Hut has always been super consistent and I never have issues or late deliveries with them. It’s now almost 5pm and my order still hasn’t arrived, and I have no idea where it is and have no contact information for the driver.

Pizza Hut doesn’t pay DoorDash drivers, DoorDash customers do. The Dasher who apparently took my order out for delivery has no obligation to me or Pizza Hut, so I guess the restaurant just assumes they’ll deliver it for free out of the kindness of their heart? I know if it were me, I would not do Pizza Hut’s job for free. I’m realistically probably not getting my order.

TLDR: if there aren’t enough drivers, you’ve GOT to let the customers know. Now my food is out there in limbo somewhere and the store isn’t willing to help me. I’d have just come to pick it up if they’d have called me to explain about being short staffed. I’ve worked in short staffed restaurants, I get it. This is just...

My clients were so excited to get the big dinner boxes again for their summer event. I work with individuals with intellectual disabilities. I called 7/9/2024to place a rather large order because that’s what they wanted. I didn’t get the gentleman’s name that answered, but he told me he would call me back to see if they could accommodate our order. He told me with an order my size I would need to call at least 48 hours in advance. I did that. I waited for a call back that never happened. He said he called 3 times but this being a business call I would expect a message to be left. It wasn’t, nor did I have a missed call. I then called on 7/10/2024 because I didn’t want to miss the window. He told me that they couldn’t accommodate my order because it was too large, and because I didn’t answer the phone when he (didn’t) call that he would only be able to make me 5 pizzas. I’m hosting an event for 78 clients plus’s staff. 5 pizzas just wouldn’t do. I needed Pizza Hut because some of our clients can only eat the Alfredo and bread sticks. I’m really disappointed, because now I have to disappoint them and tell them they can’t get what they wanted...

I’ve bought countless pizzas from this location but will not buy anymore due to the employees. A few weeks ago I ordered online as usual and went to pick up my order and pay. The employee took my $20 bill and put it in the register, closed the drawer and walked away without giving me the change. He was walking around acting strange and had a weird look on his face. He looked at me and said my pizza was almost done and then he said he would give me my change in a minute. When he brought me my pizza he stood at the register with the same strange look on his face then opened the drawer and gave me my change. The next week I ordered online and paid online and when I picked up my pizza the employee (a different one) just about threw the pizza at me, gave me a dirty look and walked away. I don’t tip for pick up orders and I sure don’t submit to forcible tipping and I’m not going to eat food that’s cooked by people with an attitude. It’s Pizza Hut’s responsibility to pay their employees, I pay for the food and take it home so no tip! Good bye Pizza Hut and try straightening out...