Starbucks — Restaurant in Murfreesboro

The line was busy in the drive through so I went in and ordered so I went in and was third in line and ordered a drink and a food item, more people came in behind me and my drink came out quickly but the food did not and I waited but they kept making food prioritizing the drive through and then even people who ordered after me got their food before me (one being someone who ordered the same food item as me) and I stopped an older gentleman after having waited 10 minutes on my food and him giving away the same food item I ordered to someone who came in and ordered a few people after me genuinely just wondering if my order was forgotten, he condescendingly replied how he had like 12 orders and I needed to be patient and walked off. Just rude and on top of it I tipped too and tip every time I go here, which I don’t expect to be prioritized for that or anything and get things happen when busy but he clearly was not paying attention to the queue and forgot my order and then instead of just saying he would check on it or do it politely wanted to try and act like I was being rude and make a public spectacle of it. Just rude. Everyone else was nice though and usually is, wish I got his name but...

I have had so many unpleasant experiences at this location. The only reason I kept going back was only because this is the closest one to me. I will never go back to this location after what happened tonight. 7/11/19 I arrived at 8:53 & there was 1 car ahead of me ordering at the menu. When it was my turn to pull to the menu, no one said anything. I said hello a few times (it is now 8:56) I sat there & waited. Then at exactly 9:00pm A voice comes to the intercom and says we are closed. I then explained how I had been waiting in line & they had no problems taking the person in front of me. She then said again “we are CLOSED” very rudely I might add. They have a screen where they can see you. I know they seen me sitting there well before 9pm to get 3 scones. Scones... that’s all I wanted. The answer was still “NO We Are CLOSED.” This was it for me. I have had so many rude encounters that I am done with this location. I will be taking my money to the Old fort location instead. I don’t mind to drive a bit further for...

TLDR: If you want to spend your hard earned money and be completely unsatisfied please be my guess and get coffee here.

I would give my opinions about my experience here but it would just be redundant to what everyone is already saying about their bad experiences. I would just like to add that Starbucks has lost its ways there is no consistency of quality between location. I dare say that I get better customer service at a McDonalds than in a Starbucks now a days. Personally I am ready for a world full of robots and AIs that can be professionals and provide excellent customer service no matter what. While they might not be there 100% at the beginning they will improve with time. Sadly, the same cannot be said from humans since interaction with one another has been so damaged by modern times and customer service has taken the biggest toll. And don't even get me started in...