Wendy's — Restaurant in Muskegon Charter Township

This used to be a really good restaurant. Period but it has gone South. The last 3 visits.I've been there,I've had issues with my order. Today When I went to pick up my Mobile order she handed me my bag and said I was all set. I looked inside the bag and saw my single was missing. When I mentioned it to her she looked at me kind of puzzled.Then handed me another bag which had a single in it. Upon getting home with the food period I discovered that the Dave single was not made to the proper order. I had asked for extra cheese, extra onions and no mustard. This burger had no cheese, light onion and mustard. Put driving back to 10 minutes to the restaurant. Explain to them very calmly that the burger was wrong and again. They seemed very put out by the fact that they had to remake it period I asked if I would get a compensation for it and the one of the girls walked away another gentleman came up and said. What's the problem? I asked if he was the manager.He said no I said I need to see the manager. Upon talking with the manager , he says that They cannot refund Mobile orders and that they do not give out coupons for compensation for Orders that are made wrong. I would have been fine with nothing in return. But they're attitude about even making the burger over was a...

I hate that I have to put a star when you guys need to have 0 star review I was understanding that the line was slow since workplaces are understaff but the staff was rude and was trying to rush people to leave the line so their times would be fine (I have work at wendys before I know how you guys run) I'm upset because I couldn't get a receipt to know my order number but I know what I have gotten I had got a number 3 small and a biggie bag with our drinks with no ice when I finally got to the second window to get the food this gentleman Said I have to pull forward for fresh food so I did and waited for 10 mins when I finally gotten the bag all of my food was cold and disgusting so really I didn't have to pull forward then one frie was fully pack with fries and the other was barely half full and when I had to go inside to get sauce and straws since they didn't give me any the staff seemed annoyed that another customer had walk in this isn't a great staff that I wanted to be served again or rethink on how to train them again because I just wasted money on where I could've spent it somewhere...

This location NEVER has chilli... I just moved a few minutes away from this location and have stopped there the last 5 days because I've been craving chilli really bad, out of the last 5 days, the 5th being just minutes ago they had chilli only one time and it wasn't even readily available, I was going to pick groceries up from the Meijer the parking lot is shared with and stopped at Wendy's and they said it would be about an hour before it was ready so i went shopping, came back after shopping expecting them to still not have chilli available but to my suprise they did but the beans were hard and there was no ground beef in it at all.. each of these visits varied in time of day through about 5pm-9pm and they stay open until 12am so I'm not sure if they just don't pay attention or don't care or what but that's really bad business, it's like the McDonald's ice cream machine thing where it's always down but much worse, so if you want chilli in the Whitehall road area just go to Mr quick instead, it's right up the road, it's better and they...