Subway — Restaurant in Muskegon

My experience today was horrible. I normally go to Subway because it's close to home, which now I'm considering going further in the future to another location. So, I ordered a sub like I normally do, but this time, I was unable to order everything on it like I normally have. According to the workers, they were out of several different veggies and won't get shipments until tomorrow. I was okay with this but was still charged full price for my sandwich even though I was unable to get the sandwich that I wanted. Seeing how I'm a normal customer, it just seems like if they were unable to provide full service to their customer, they would not charge full price. Anyway, I might consider going further to another Subwa, seeing how this happens...

I had the most dissapointing experience at this Subway location (1845 Lakeshore Drive Muskegon, MI). Placed an online order, was not made correctly (missing 2 main ingredients on wrap) and was hung up on when I called to inquire about it. Drove back to location only to have the employee tell me that she distinctly remembers making my order correctly (with the two ingredients included). I proceeded to show her the sub with the missing ingredients and with much hesitation she remade my order and walked away with no apology. It is beyond my comprehension how abysmal customer service can be… I’ve worked customer service for years and would never have dreamed of treating a customer in...

Most visits have been pleasant, but recently I've notcied a huge decline in customer service. Employees have become Moody and short tempered. They aren't very kind either. Today I went in for a sub and they messed up the dressings, which was no big deal. I could tell that the lady who made my sub was training so I wasn't mad, but her sup came over and said to scrape it off, which seemed odd. She then yelled that she had to throw it away and make me a new one. The entire time she made me a new one she was being very rude about it. Wouldn't recommend going if you want a sloppy sub and...