Horrible experience. Have came here for years as a family. Perfect balance for the whole family seeing we have young children who love picking their own toppings and for my oldest nephew (10yrs) it’s heaven because he hates buffets because of the germs so he always orders a personal size pizza. But tonight. He waited 62 minutes for one small Mac and cheese pizza. After 15 minutes of waiting we approached the counter and they said the personal takes a little longer. Ok fine. After another 15 minutes we return to the bar, buzzer in hand. The woman who took his slip and the manager dug through the trash they came back to us and asked what kind of pizza it was. I told them to which the manager replied saying since that pizza is on the bar they don’t make personal sizes. I returned the buzzer and another family member went to order the pizza AGAIN to see if they would make it. They put it up on the board to be cooked. The cooks took another 15 minutes to make that one. By that time he didn’t even want it because he already sat and watched everyone ate. So I asked the manager at the front desk after he finished texting if we could please get a refund for his meal since he ate nothing. To which i was given many excuses as to why he didn’t get food. The woman who gave us the buzzer claimed she never took his slip, the manager went back and forth between the reason being he shouldn’t have ordered something on the bar to his employees sometimes drop the ball. He was amazingly rude considering his choice of occupation was a position in customer service. Finally got the original personal pizza we ordered exactly one hour later because he wouldn’t give a refund. ONE HOUR LATER for a child to...
Read moreWe took my grandson here for an after-school treat. I checked out the website and it said the price for the buffet was $6.99, with Monday and Tuesday being a special of $4.99 per person. We were charged $8.99 each on Thursday. I asked why the different price and was told the website was wrong. So be careful I'm not sure if all the prices are wrong or just the Wednesday through Sunday price. We arrived about 5:00 p.m., there were a handful of people dining. The salad bar was well stocked as was the pasta bar. The 2 sauces for the pasta bar were okay. There were only 3 partial pizzas out and they had been there for a while and the cinnamon roll and brownies desserts. We got our drinks and waited and waited and finally they brought another pizza out. My husband's took my grandson back to the arcade room, and wasted $5 in machines that didn't work. He told the manager that the machines weren't working and that they took his money and she said they weren't responsible for the arcade machines. He suggested that she put out of order signs on the broken machines but she again said they weren't her responsibility, that some other company has their machines in there. When we left there were two families waiting for food to be brought out because there we're only three slices of cold Pizza on the buffet and they had spicy peppers and none of the kids wanted them. I think this could be a good place to take your family, they may have been short-staffed. But the arcade situation was definitely...
Read moreIt was mediocre, as expected. Not sure why I so excited at the mention of going here, as Cece's has fallen off in the past years. It could be argued that the food is filling for it's price, but that's unless you can eat at least eight slices. Which I triumphantly managed to achieve this time, despite usually getting full easily. Mid, but definitely got my money's worth. That being said I don't believe I'll ever be returning again. But before I end this review, here's a mini review on everything I had:
BBQ chicken onion pizza : 3/10. Weird taste Cheese pizza : Solid 7/10. Very cheesey and stretchy Cheese bread : Crunchy. Soft. 7/10 Spinach pizza : Strong spinach taste. Creamy. 5/10 Veggie pizza. 4/10. Not bad but not the best Macaroni pizza : Macaroni slightly dry and rubbery. Chewy. 4/10 Chocolate brownie cake : 6/10 Chocolatey, fluffy, and sweet New chocolate dessert (???) 2/10 Rubbery. Somewhat tasteless, has a weird "chocolate" taste. Seems like a failed attempt at a chocolate cinnamon stick. Apple (custard??) dessert slice : 5/10 Soft, sweet, good apple taste Apple pie slice : Delicious apple filling. Sweet and creamy, slightly chewy crust 5.5/10 Cinnamon bun : 4/10 Somewhat soft, not very sweet. Crispy edges. Chewy. Cinnamon bun with Icing : 4.5/10 Soft, sweet,...
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