Premier Sound Security & Automation — Local services in Myrtle Beach

If you are looking for someone to help you with audio in your home, look no further and stop your search immediately and use this company! I am usually not a person that writes good or bad reviews about a company, but in this case I have to let the local area know about this company and how great they are. Literally every aspect of this company was 10/10 in my book including the prompt responsiveness, professionalism, communication, customer service, and on top of all of this great pricing to go along with it!

When it comes to prompt responsiveness, I work during the week and I am only available evenings and weekends. This company responded to my email within the hour and was able to accommodate either during the same week with no waiting period. Was able to accommodate my home on a Friday evening with no upcharge for nights or weekends. On top of that, the representative Richard showed up on time with updates with his arrival time as well to keep me updated.

When it comes to professionalism, it doesn’t get any better than this. I mean Richard must go to church weekly or something because he was just the most polite and respectful person I’ve met in a while. Treated my family and home with the upmost respect the entire time he was here.

When it comes to great pricing which is what everyone is wants to hear about, their rates in my opinion are way below market norms. I called and got quotes from multiple companies to come and solve my home audio problem, and most of them want money just to come and give you a quote and charge you by the hour even if they cant fix the solution. This company’s pricing was less than half compared to what I heard from other companies in the area and didn’t even charge me for a dispatch/quoting fee.

What really sets this company apart? Richard could have left with his payment as soon as the issue was solved and been on his way home on a late Friday evening. Instead, Richard decided to stay another hour and see if we couldn’t get the audio system to work even better without even wanting extra payment! Just truly cares about the customer and what’s important to them, and goes above and beyond in every aspect.

If you use another company in this area and don’t at least give this company a try first, you’re not doing yourself justice. If you can and he’s available, try and ask for Richard and you will be writing your own great review about this company...

The entire process with Premier Sound was awesome. Our home was struck by lightening and basically fried all of our electronics. After filing an insurance claim my next call was Premier Sound. The initial phone call was probably the best customer service I have witnessed in a long time. They understood my need and frustration with our recent events and wanted to do everything they could to get our home back to normal. I spoke with two clerical employees (Patty and Jackie) who were both amazing! They answered my questions and was quick to find an answer when they were not sure. In addition, they also made filing the claim easy as they were able to assist with the appropriate documentation. A quick appointment was scheduled where Rick came to our home and assessed the damage and created a report to provide to our insurance company. Once the claim was approved, I was able to approve the replacements needed and a quick appointment was scheduled. Taylor and Matt both arrived on installation day and were both VERY professional. They took the time to explain what they would be doing during the installation process. In addition they took the time to program and show me how to operate the new equipment and even ask me to do a return demo. Now that is customer service! Last, they ask if I had any questions and returned anything they moved back to its original location. I can honestly say, I wish more businesses took customer service serious. We have so many businesses that do not place their customers first, but Premier Sound should be proud of their employees. I will be a returning customer with Premier Sound for sure! Thank you to the...

On the evening of August, 17, 2021, Matt and Ryan arrived at my home in Charleston, SC. My original appointment was scheduled for the morning of the 17th, but Matt’s and Ryan’s scheduled had been overbooked, and they were left with few choices. They called me at 3:15pm to let me know they were heading my way. By this time, I had gone to another appointment, and would not be home for another hour. They originally said that I would need to reschedule. When I tried to reschedule with them, I was told that I needed to reschedule with Best Buy. I said I would not do that. In fact, I had passed over 3 dates in order to get “the first” appointment of the day, and because I had waited all day for them to show up, that I was not going to reschedule. They looked at their schedule and moved some things around and were able to come to me at 6pm, They were friendly, professional, and worked quickly. They did a fantastic job installing my TV and setting the programs up and teaching me how to use it. Matt and Ryan salvaged my relationship with Best Buy, which was heading down the drain. And they made my day end on a very happy note. Thank you Matt and Ryan. Your employer is lucky to have you working for them. ...