Temple Street Diner — Restaurant in Nashua

I don’t usually write reviews but my friend and I had such a terrible experience here this morning that I have to say something. My friend was served a lobster roll on moldy bread. Unfortunately she noticed about three quarters of the way through eating it and notified our server. Our server apparently had to fight tooth and nail to get the kitchen to even acknowledge it and ultimately take a whopping two (2) dollars off my friend’s check. We had to pay basically full price for moldy food. The kitchen tried to argue that the package of rolls just came in this morning and that none of the others in the package looked moldy (irrelevant), and that the BLUE mold we saw on the roll was just white flour dust (ridiculous). A manager never once came out to even look at the moldy roll for themselves or apologize. We should not be served moldy food, then be told that it's fresh, and be given only lip service because our server was not allowed to adequately resolve our concerns. If that wasn't bad enough, the potatoes were disgusting - my friend’s hash browns were inedible, my home fries were slightly better but still oily, mushy, and too salty, definitely not fresh. These issues make me question the quality of food and safe kitchen practices at this diner. Furthermore, despite our server doing her best to help us, the shoddy support she got and frankly irresponsible customer service we got from management was shocking. Needless to say, all of this is completely unacceptable for a food establishment and we will never...

I’ve been coming to this diner for years and I’ve always had great experiences. Unfortunately things have gone downhill over the last several visits. I have to ask for a new tea bag with a refill. The portions of homefries are half of what they used to be. The eggs were undercooked. I’m not someone to normally leave reviews, never mind a negative one, but I want this diner to continue to succeed so I felt the need to point out where they are going wrong.

As far as the service goes, that all depends on what waitress you get. Most are good but the one I had this morning lacked any pleasantness. A lot of the pleasantness most wait staff exhibit at restaurants was completely absent. No smile, no asking how our meal was. Just taking the order, serving us and silently putting the check on our table. If the restaurant was full I could understand if she was less than attentive due to juggling many customers, but that didn’t appear to be the case at all.

I’m sad to say after 10+ years of coming to this diner that I’m going elsewhere. I hope you take this critique and try to improve the diner...

Classic diner with friendly staff. The outside could use significant updates as you can see. The inside is a bit better, yet is also showing its age. Really could use some updates. Of course the key thing is mostly the food. Here you can get classic diner fare, as well as a significant choice of fresh seafood. My lunch was a cup of soup and 1/2 sandwich. Both were good, but not nothing special. The chicken salad with cranberries was the best component - nicely flavored white meat without excessive dressing. The heat bread was the typical, boring, mass marketed soft stuff. It was topped with very fresh lettuce and tomato slices. The chilli was okay - seemed like perhaps from a can judging from the texture but a reasonable flavor. It was topped with cheese and onions. I also sampled my friend's onion rings and they were very good.

Overall a nice lunch at a reasonable price. Nothing fancy, but that matches the classic diner vibe, and is a step up from the...