Domino's Pizza — Restaurant in Nashville-Davidson

I’m a nurse and work 7pm to 7am. I was at work last night and didn’t bring anything with me for dinner and wasn’t able to leave work before everything in Bellevue closed. The only place open was Dominos, so I ordered food for delivery around 11:20pm (They close at 12am). Their location is literally about a mile from my work. The tracker showed that the food was made by Robert and out for delivery around midnight. 12:30am came and I tried to call the store to find out where my food was and they already had their phones off, so I couldn’t reach anyone. I thought maybe they got lost or had several other deliveries on the way, but 1am came and went, then 2am. I then realized that I was going to have to work my whole 12 hour shift without eating. I called the location this morning and started to explain the situation and was going to request a refund, as I paid for the food through the app, and the man who answered the phone (I didn’t get his name before he hung up on me) said he didn’t have time to talk to me about my issue, as he was busy try to prep everything and told me to call later and hung up. My thought process was “Fine, you don’t want to talk to me... that’s fine... I will just call corporate.” So, I called their corporate office and spoke to a nice gentleman there and explained the situation to him and that I just wanted my $22 refunded. He explained that this store is a franchise, so he couldn’t do the refund, however he was able to check my order and see that it was successfully sent to the store and sent the complaint in a message to the store owner regarding not getting my food and needing a refund, as well as how the person at the store this morning handled my call. I called corporate at 9:30am and it is now 3pm and haven’t heard anything. Hopefully I will hear something back today. I frequently order from this location and never had issues until last night, but how the situation was handled, I will never order from this Dominos ever again! If I could give this store zero...

TL;DR didn't get a pizza for two hours and three calls, manager tried to insist it wasn't their fault, but DID refund my order (only thing that brought it up to two stars from one).

Ordered a pizza for contactless delivery at 7:15. Checked the street address, it was right. Wrote VERY clear and detailed instructions, including describing my car (parked out front, only one in the complex) and door mat. Confirmation email said delivery in 25-35 min.

Gate called, we rang them through. The tracker gps showed the driver stop just inside the gate at the mailboxes for several minutes. Then just updated and said delivered. Our complex can be tricky, so I walked around to every building near mine- no pizza. So I called, explained. They tried calling the driver multiple times and said their GPS said she was still on our road, so she must be looking for the place. She never called us. They said pizza should be here soon.

30 minutes, no pizza, I call again. "Oh I'll ask the driver, she's been back for a WHILE." Said she did deliver but our address had a different unit number and she'd delivered to that. Insisted she followed the instructions I'd left, but somehow gone to a different unit...that had neither the car nor mat mentioned in the instructions. Fine, can I just get another pizza? They said it would be there in 15 to 20 min.

I call AGAIN thirty minutes later to ask how long. "Our driver just left five minutes ago." So five minutes AFTER the long estimate of when my pizza would be here. I asked for partial refund- cause I get it, drivers still have to get paid, they're still out product- and the manager offered a discount on a future pizza. I explained I'm not really interested in future orders after this, and he basically said how much of a pain partial refunds are to process. Fine, full refund. He said he'd handle it.

Finally got my...

I normally don’t review things, or fill out surveys, but I wanted to give our Domino’s on Old Harding in Bellevue, Nashville, Tennessee a shout-out for being awesome. [P.S. They didn’t ask me for this review - I’m just doing it out of the goodness of my heart.] Anyway, they are so much faster & more efficient than our nearby Papa John’s that is just around the corner. Our wait time is usually 15-30 min for either carry out or delivery at Domino’s (granted we live 5 min away), and it’s usually 1.5 -2 hours for Papa Johns, not to mention you have to wait in a really long drive thru line at PJs as they don’t allow anyone inside. But you know what? We’ve decided that Domino’s pizza is the best tasting out of the 3 “fast food” pizza places near us. Pizza Hut is probably the fastest of the 3 as they are almost always 15 minutes, but their pizza isn’t anywhere near as good as Domino’s, which is maybe why it’s fast because they have no customers.

Last week a delivery driver that wasn’t our delivery guy from Domino’s accidentally grabbed one of our pizzas, and when the delivery driver only showed up with one, I asked where our other pizza was. He was so apologetic. Since they are so close it didn’t take long for them to bring another one by, but in the meantime the manager called and offered us a Sprite 2 liter and upgraded our pizza to a large, and offered to refund us for a pizza, and was also very apologetic. I told him not to worry about it and that accidents happen, no big deal.

Anyway, thanks...