Firecracker's Pizza Joelton — Restaurant in Nashville-Davidson

Not sure if we came on an off night or what, but this was one of the worst restaurant experiences I've ever had.

First of all, we brought our one year old and they didn't even have a high chair. There was one being used by another family and that was it.

Secondly, the place was full and only one server. It was an hour from the time we walked in and we still had no food. Our son was upset and kept saying "hungry, hungry." We never got one update or check in to let us know the kitchen was behind or how long it would be.

I get it, things happen. The last straw was a family of 4 came in approximately 10-15 minutes after us and got all their food before us. We ordered two personal pizzas and a chicken basket; they had an appetizer, burgers, and a giant pizza. All of this was delivered by the server who still didn't say anything to us or acknowledge that we had been waiting a long time with no update.

We finally walked out without eating. We only went because we were supposed to meet someone who ended up no-showing. It was already almost our son's bedtime and he was very hungry. I would be open to trying this place again possibly but hopefully things change and they can at least have better customer service about it. Again, the waiting is one thing, but waiting with no end in sight and no update, plus people that arrived significantly later than you getting large amounts of food delivered just makes you wonder if they forgot about you or something. Not any sort of experience I would ever want to pay for.

Edit to add, the table next to us was had some food but was apparently waiting for wings and also walked out without receiving their order. I know someone who frequents this place one a week, and they have friends that do so as well. I have a feeling this was just an off night but it was not handled well at all, and so far it is my only experience with the restaurant,...

2 things happened and are the reasons we will never be ordering food from here again. 1st - I called ahead and ordered 2 pizzas. 1 veggie and 1 build your own with bbq, chicken, and onion. The girl told me it would be ready in 30 minutes and took my contact information. When my boyfriend went to pick up our food, she told him that they could not make the build your own pizza, so he waited there for another pizza to be made. No one called us, even though they had our information, which is so inconsiderate. 2nd - they put ham on my veggie pizza. I have Alpha-gal syndrome and am a forced vegan for this reason. My only reaction to mammal meat is anaphylaxis. When I called, the girl told me that they couldn’t make the build you own pizza because it would have taken too much bbq sauce and that they don’t have enough chicken. When my boyfriend ordered his new pizza, he put chicken on it! So that just doesn’t make sense! And who puts ham on a freaking veggie pizza? She had no explanation for that. She told me the owner would call me in the morning to make things right but I never received a call and it has now been ~48 hours. They lost 2 long time customers, and we lost $15 because they put ham on a pizza with a house that contains a woman with alpha-gal and a man that can’t eat pork for religious reasons. No remorse. So...

Alright. So I've had Joelton and now Pleasant View. Here's what I got. Pizza - lots of toppings. Good stuff. Not homemade dough, but really good Wings - phew! Wings have gotten expensive. They usually give you big pieces, though. Have some good flavors, too. Try the bourbon! Now, the service can be rough. Big time hit and miss. You'll also notice people will walk in the door, sit down, and get pizzas way before you do. Order ahead for sit down, I guess?? I'm not a fan. Feels bad as a customer who's come in, ordered, and then waited to then see a whole family come in and basically step over you. This has happened at least twice for me. Edit, the last time I went, the ranch serving was better. Get a pizza to go, drink a beer, and have some fried pepperoni while you wait. They're good, too. Summertime on the PV patio should be...