McDonald's — Restaurant in Nashville-Davidson

Well it was a little bit later in the afternoon they weren't that busy probably more so through the drive-thru but not even that much there is probably two people in the lobby at the time we were there two people came in as we were leaving we got our food to go got a Big Mac combo large with a Coke and a deluxe chicken sandwich go outside eat our food in the car the only thing that was good were the fries and the coke the rest was disgusting that only was the chicken dried up the Big Mac was cold and both sandwiches were very sloppily made I've never had to chase tomatoes around on a sandwich before in my life lettuce was oozing everywhere I guess they find if they can put more lettuce definitely doesn't look like the picture that they're selling it with so oh and let me add that the bathrooms were not bad the back of the store was okay but the front lobby area was dirty where you get the cookies and the pies you know displayed was empty and they were not that busy lots of employees doing something in the back God knows what but they're not making sandwiches properly that's for sure the manager to retrain the employees how to make sandwiches a little more neatly I'm sure everybody through the drive-thru would think so as well there's something to say about fast service but there's also something to say about paying that kind of price for the food for it to be that way times of hard right now and at least that people can do is make the food right if they're going to charge a high price and keep customers coming in can a manager before have worked in fast food before you can be fast at something and also know what you're doing and how to do it properly so it wasn't real thrilled with that all but the fries really and the drink found their way back inside the restaurant to the trash bin I always said I was going to stop spending money at McDonald's and this is why sadly we love our Big Macs on Quarter Pounders like chicken sandwiches too but this is why I don't get that much don't do dry chicken I believe that chicken had been sitting there for a while so that's another thing that needs to be checked on there's a timer for those types of things in the restaurants so if they're not paying attention to what's not been used then there's more...

On Sunday morning March 23rd 2025 we went to pick a mobile app order up through the drive-thru. It was a quite simple order oatmeal with the usual fruits and a combo meal. The young guy at the second drive-thru window had no business dealing with the public. Handed us our bag with what was supposed to be our order good thing I looked because he gives me dry oatmeal with no water in it I'm a diabetic so I asked for unsweetened tea not only did they not have unsweetened tea they didn't have any tea made and to top it all off my husband asked for a spoon for the oatmeal and the guy says I think we're out of spoons but I can give them a fork. Seriously a fork with oatmeal is like trying to eat cereal with a fork. And The cranberries were not with the apples for the oatmeal the whole breakfast was a disaster the guy didn't offer me a refund for the tea they did not have. He had no concern for our order and the lady that was right there in the same area with him look to be maybe a shift manager and her concern was just this little as his was. I get it these restaurants have high volume but it's one customer at a time quality over quantity. Immediately I put in a call to the McDonald's customer service line, not that it will do any good for one they are so hard to get a hold of but not only that these employees know they're going to get away with whatever they do. It's worth going a couple of extra miles to a nicer restaurant that actually cares about their customers and there are a few of those around just...

The mgr was Soo very very rude and mean! I hate giving bad reviews especially fast food Everyone has bad days but this lady had very bad additude! They got the order wrong the drive thru was wrapped around the block so my gf thought being nice to THEM she'd just run in getting wrong sandwich no fries! As soon as she walked in smiling the mgr jumped her saying we don't give free food here! My gf said excuse me! She was acting as my pretty wealthy gf Noone needed to know nor she brag she was treated as a homeless person asking for free food! In shock this woman was Soo rude and didn't want to hear an explanation making it even sadder how degrading it must be for a poor homeless person in the first place then having some horrible person making them feel more less of a person! As I said I didn't want to complain I'm sure she needs her job I don't want her fired but she needs to be demoted and restart be trained as a new employee! One of my most disgusting presentations of a manager! I called district office they called back after finishing this I'm calling them back! I almost called our local news channel! And people wonder WHY there is such racial tension! The mgr was black instantly not liking my gf well dressed sweet and white! She felt it from her not in her head! Mgr should have looked to see her two children in the backseat! Half white half black! Get a grip! Rudest lady Ever! Shame on her shame on...