Starbucks — Restaurant in National City

usually this is my go to location when i even want to get starbucks, but now i dont know if ill come here anymore. we pulled up to the drive through to order a peppermint mocha, and the girl on the speaker said they are out if peppermint. fine, whatever. im not mad about it. what im upset about is the employee compitence. i decided to just go with a vanilla créme, so we tried ordering that, and the girl didnt seem to know what it was, even after repeating "vanilla créme" multiple times, and correcting her multiple times. since she seemed confused, i then proceeded to elaborate to her that the vanilla créme was in the steamers section of the menu. she was still confused as i kept trying to tell her what i was trying to order, and at one point, she just went silent, leaving us confused and unknowing of what to do at this point. we were frustrated after going at this for like 3 minutes and ultimately decided to leave the drive thru. i dont even usually write reviews, even if its a long wait or the food wasnt up to par, but this was just really irritating. i explained to her probably about 10 times what i was ordering, loudly and as clearly as i could, and she stood there dumbfounded and in silence as we were also confused. please train your employees to know what drinks are on the menu, or at least teach them the sections of the menu there...

I've been here a few times and the staff are very friendly. Unfortunately my last experience was not a good one. I walked in and saw a homeless gentleman at the counter and asked the cashier if he ordered something and she said no but we usually give him something. So I proceeded to ask him what he would like. Cashier didn't say this but she looked very uneasy that I was ordering him something. So I'm sitting in the lobby with my grandson and the homeless guy was sitting quietly eating his 2 pumpkin loafs and drinking his coffee. One of the supervisors walked over to him and asked him to go outside. So he packed up and went outside. I asked the lady if the guy is a problem and she said no but customers have complained complained. I said about what? If you say he's not disruptive then why did you ask him to leave. She said because her boss was there and she asked her to ask him to go outside. I told her I understand homeless situations but this is ridicules. I'm a paying customer and paid for his food so he should have been able to stay right where he was at. Let me say this so the people in the back can hear me - he was not disruptive in anyway while sitting in the lobby. I am very disappointed in what I saw. No more Starbucks for me!!!...

I visit this location at least once a month and have no complaints until today. I went with my son and the place was nearly empty. The people who were there already had their coffee and were just hanging out. I got there and stood by the register waiting for someone to help me, there was three baristas tonight. Not one acknowledge me, they walked past the register a couple of times and didn't even say hi they were too busy on their headsets. I looked toward the drive thru and there were no cars at the time. I patiently waited for five minutes until I went to sit down and placed an order thru the app. I ordered two coffees and two pastries, the coffees came out right away, however the pastries took 17 minutes to come out.... by the way, they only came out because I asked about them. I am usually not one to complain about service, I usually make an observation and walk away. (Side note: a family of 5 came in and each ordered a frapp 5 minutes AFTER I placed my order, they left before me). I was not sure why this happened, I will no longer go to this location. Don't go there unless you have time to spare to pick up...