First what to say we had a very polite,and kind waitress. She was a wonderful server. My problem came when what I ordered and waited for while other guests came and left and my son had his appetizer, I was told was put on hold while they prepared the appetizer, which i know is a common practice because we are asked when we would like our food to come out. We were told they had run out of the item we ordered and asked if wanted an alternative. I said no, I had come specifically for what I had ordered but assured my son, I would wait if he wanted to get something else. He declined. Our waitress went and spoke with someone else behind us. This person, whom I did not see, but my son said had been tending the bar, spoke loudly with an unfriendly tone, "oh well, it's not our fault. Nothing for us to do." First, I did not complain, but I was very upset after hearing that because, rather than have me sitting and waiting, they could have let me know when I ordered that my order was not being placed. They could have let me know that that item may run low and ASKED if I wanted it held. They could have not charged me for my soda and just for my son's appetizer. There was anything they could have done besides be loud and rude. Again the waitress was very kind, and I'm thinking she was trying to make it better by speaking to that other woman or at least let them know what happened but we had not complained or asked her to speak to anyone. We simply said no to alternative menu items. I used to always order from them, mostly to go, but now I'm all set. I'll not put myself in the position to have to wait nearly half an hour for food thst never comes or hear that type of negative response again.