Express Ranch House & Pizzeria — Restaurant in New Britain

If I could no stars would be given to this place I ordered fries and three grinders 2 turkey and 1 steak and cheese which was for my son who is 10 I specifically asked for the grinders to be lightly cooked I actually asked several times to ensure they would lightly toast them and I finally get the order after almost a hour after calling it in and the food is no longer warm the fries are over cooked and kind of a rubber texture and all the grinders are over cooked but the steak and cheese was the worst its was literally black even the meat was black and the man on the phone says I'm sorry the only thing I can offer u is a discount next time now mind u I had to call twice the first guy said he would have a manager call me back and 45 minutes later no one called I had to call them back again. he said we are currently over run with orders well sorry but if your over run with orders shouldn't I of gotten my order barely cooked why leave it in so long if u need the room to cook all those other orders doesn't make much sense to me seriously are u kidding me I just spent almost 50$ on three grinders and fries and that's what ur going to do for a grinder I as a adult wouldn't even eat so now my son doesn't get anything to eat and u want me to order from u again are u kidding me I would never order from them again good luck if you take the chance I posted a pic of the steak and cheese does it look lightly...

I have order in the past no issues but today was the worst i order 12 wings plain crispy with curly fries unfortunately thats not what i received i got 8 cold not crispy wing with 7saggy fries almost nothing on my tray definitely not worth $14 he charged me i called an he cared less to make the customer happy told him that i would like for him to give me what i request n payed for n he replied that i would need to bring the food to him to get my money back mind you i had it delivered if i had wanted to leave my home i would you ate steak smh the situation was not fixed customers service here is the worst he hung up on me super rude will never buy...

Good calzone but still hungry. Ordered a large calzone with two toppings. Toppings were practically non existent on the ends but plentiful in the middle. Crust was good and recotta was good. We have gone to a different restaurant in town and paid $3 less for a calzone so big we have eaten dinner and lunch the next day. (My wife and I.) Honestly the crust was better on this calzone but the value was overpriced. I should bot be hungry after eating dinner. Will not...