Great Star Chinese Restaurant — Restaurant in New Britain

The customer service was great! The delivery guy was very nice! The food quality is absolutely terrible! The sesame chicken was old dry and hard Couldn’t bite in to it. The pork dumplings had the most minimal amount of pork in them. They were supposed to be fried and were like biting uncooked dough. The chicken fried rice had no flavor, no seasoning, no veggies and the chicken in it was barely cooked. We are a family with special needs children and we barely ever go out, so for us to spend $65 worth of food we couldn’t even enjoy was extremely frustrating. This review isn’t to criticize them for no reason. I sincerely hope they take this feedback and improve, for the sake of their investment and success. Edit: I forgot to mention that when I spoke to the manager over the phone and explained my frustration he seemed to be concerned but his only way of satisfying me as a customer was offering me an egg roll on my next order. There will be...

DO NOT TAKE THE CHANCEWe never stray away from are usual spot...&boy we never will again. Just horrible all around i mean the young lady who answered the phone was nice. Delivery guy was very rude! The food was disgusting general was gooey rice was nasty bland had that old feel to it &was barely hot. fries squishy&soggy chicken fingers tasted fine but were not all cooked the same red sauce was very generic tasting. We were sick all night such a shame & no sense in calling him to tell him im sure he would be extremely rude &im not around for that...

These people are crooks.when i checked my charges on my account i noticed i was charged about 20 percent more than what i purchased.the audicity of these people.i am in total shock and disbelief.theyl be seeing me again and it wont be to buy food.oh and to top it off ther restaurant is infested with roaches.while i was paying for my food i saw a couple of baby roaches crawling on ther counter top.they dont even deserve the star i gave them.but it was the only way i cud write my review.do not buy food from this disgusting and crooked...