Domino's Pizza — Restaurant in New Carlisle

Update: They've improved!

Mostly decent. Very convenient, really like the taller guy with the chucks that works here, he's excellent at customer service and the pizzas always come out great when he's working. We do carside to help with the short staff of drivers and we like that they offer this option.

We've gotten a raw Pizza about 4 x and when I called I was told I had to order it well done to be cooked all the way if it's a pan pizza because they need cooked longer due to the crust being thicker. So heads up on that, if you order a pan pizza from this location. Otherwise it is decent. Very odd response to letting them know heads up I had to cook my pizza though. Lol. Otherwise, it's almost always good and staff...

Ordered food to be delivered. Got my sandwhich and chicken in reasonable time. The driver forgot the ranch cups i ordered and payed for.

When i called the store i requested to first have the ranch brought to me. They told me 30 to 90 minutes. Unacceptable.

Next I asked them to reimburse me for my order. Refused by manager

Then i requested they remake the food and bring ranch this time. They said ok finally and said that I would wait till another order "my direction" came in. Unacceptable.

Ultimately I recieved no compensation for their incompetence nor customer service for my incovience.

I will not be ordering from this store again. I recommend that you do not order from New...

The New Carlisle Dominos quickly delivers one of the best Pizza and subs in Southwest Ohio! Their speed of delivery has never affected the quality.( eg. we're 3 1/2 miles north of town) The associates at the store and the drivers are always friendly and treat you like your the only customer they have at that moment. We have been ordering from this location for 6 years now and have always received the highest level of service... Corporate ( & other pizza joints) should take notice of this store and send others to it to learn how it should be done! Keep up the great work! Many of us out here notice your hard work...