Cafe Royal — Restaurant in New Castle

The good: The food is pretty decent; paninis and the like. Sandwiches do not come with a side; you have to pay extra for those. The coffees are good. They are open on Sundays, which is unusual around here. They also have some vegetarian choices; again, unusual for around here. You order at the counter, and they bring you the food.

The bad: The ambiance is severely, severely lacking. It feels like you are eating in a garage. Then there's the bad crafts that further make it feel like you are in the midst of a garage having a garage sale.

The service today was awful. We were the only ones in there, and the girls at the counter obviously did not want to be there. Blank stare--no greetings, no thank you, no enjoy your meal, nothing. Plus they looked unkempt in their worn out tees. No aprons.

There were bugs flying all over: flies and little gnats. Mmm. Makes you wonder how clean the place is.

You'd never know this place has a drive through--it is hidden. And it is not quick.

The outdoor seating looks miserable, with no plants or separation from the parking: "Here, sit in a dirty parking lot."

I can see why there's always a...

A huge thank you to Charlene and her very well managed staff (🤣) for contacting us less than a week ahead of my baby shower to let us know her staff member messed up by telling us we could bring in outside food and she would not be making accommodations even though they were the ones who messed up! Obviously, I want to feed the people coming so I will be moving the party elsewhere. I am not willing to use their catering menu because from the reviews I am seeing their food is subpar and everything I’ve ever had from there has been barely edible. I just wanted a coffee shop to go with my theme and they’re unfortunately the only shop big enough in the area. 0/10 would not recommend them as a party space as they will tell you one thing and then 3 days before call and tell you something that should have been explicitly stated (when we even asked if we could bring outside food and drinks) when the space was booked. I see why this place gets passed around from failed business owner to failed...

This coffee shop seems to have had a bad rap over the last few years. It has the atmosphere of a big warehouse and the customer service seemed to be lacking. However, at the end of 2021 and the beginning of 2022, there is a new owner of this coffee shop. The first time I walked in,under the new ownership, I was greeted warmly as I entered and that made all the difference already. The coffee menu and the pastry menu are very similar to what it was before. I am still dealing with celiac disease so, the gluten-free menu as what I always look to. Their pastries definitely need to be upgraded in the gluten-free category. As of today, there was none. And talking to and listening to my wife, she says they definitely need to be homemade. 😁 Overall, the coffee shop is on an upswing. We will be back and we will invite others to join us. The fifth star will show up when the gluten-free menu...