Pancho's Burritos — Restaurant in New Milford

We’ve been to Panchos a while ago and enjoyed it. However, last night we were super disappointed and will not be returning. We went pretty early and the restaurant wasn’t crowded. We sat outside and first thing my brother ordered a diet Coke that came from the fountain. It was flat and it tasted terrible like there was Mr Clean in it. The waiter than bought us a can of diet Coke, which, obviously was an improvement. I then ordered a margarita with Patron Silver. It was $17 and it was terrible. Clearly they used some kind of lime substitute, not fresh lime. The drink just had a really off taste and was awful. $17 for fake lime juice come on and when I brought it up to the manager I was told that a regular margarita is different then a skinny margarita which would include real lime juice and agave syrup. Seriously ?!?! I’m from New York City as well as being a professional chef myself, don’t hand me a line about real margaritas in Jersey. We ordered some guacamole for the table and we waited almost an hour to get it. We waited over an hour to get our food and I sent mine back. I ordered a chicken and shrimp fajita and it tasted like somebody dumped a ton of cayenne in the food. It was way too spicy to even eat as well as being terribly over cooked. My brother and his wife both ordered the steak fajitas and both of theirs came on a regular plate not even on a sizzling platter and their food was not hot at all. The steak was tough as shoe leather. It’s not hard to make a decent margarita or even just fresh grilled chicken/shrimp/steak and vegetables to roll up in a tortilla with some beans and rice. I’d rather stay home and make my own margarita and fajita because I am getting so fed up with things being outrageously expensive and not even being edible. The only good thing I have to say about the restaurant is they took the drink and my dish off the bill. But my brother and his wife still paid over $100 for their food. Frankly I don’t care how much I pay when I go out to eat. I understand the price of food and dining out. But when I’m paying $17 for a margarita that taste like somebody made it with Lysol and a generic imitation lime juice and the food isn’t even as decent as Taco Bell, no, we are not going back. I don’t understand how restaurants think that they are going to continue to survive charging these kind of prices for sub par food and service. Sorry Panchos but every single margarita that you serve in that restaurant should have fresh lime juice at $17 a pop I don’t care what kind of margarita it is. Frankly, the fact that you would even serve a margarita like that for $17 tells me all I have to know about your restaurant and the quality of...

i get to come up to have a dinner with my friends in new jersey about once a year and it’s been even longer due to the pandemic. i grew up down the street from this restaurant so i made a reservation for all of us for the night. we get to the restaurant and order drinks, they ask for our IDS. we are all 25+ years old, no problem. the waitress leaves with our IDS for nearly 20minutes. the manager comes back to inform us that they suspect 2 IDS to be fake and the cops are on their way . i say that’s fine, call the cops tell them to come or i will call them. we wait another 15 minutes. the manager comes back and gives us our IDS and is suggesting to us that we leave because the cops are coming. i say no that’s fine i’ll wait. we spend nearly one hour “waiting” for the cops to come before the man finally actually calls them. i HIGHLY SUSPECT no IDS were ever scanned and the cops were never called until they realized we weren’t leaving until the cops did show up. cops come, scan the IDS, obviously they are real. the RIGHT way to handle this was to just call the cops the second you have a suspicion and have them scan the ID, don’t even tell me you are doing it because last time i checked, that’s the LAW. instead you make me wait an HOUR playing your stupid little game and waste my time after i made reservation for 7 people who live locally and will NO LONGER BE FREQUENTING THIS restaurant. i’ve come to panchos before and have never had good service. their food is over priced but to my mistake i thought i’d give it another chance.the manger claimed to “take care of us” if the “ids were real and we chose to stay”. as much as i’d love to be disrespected further in my own neighborhood, i’ll pass! it’s no issue if you think the ID is fake, just don’t waste my time, do what the LAW states and let’s get through this quickly. overall, disrespectful, inconsiderate, bad service, absolute pass for the average food and...

My disclaimer for this review: after reading all of the previous great reviews, they are mainly from the people that inhabite this place for the Panchos pop-up dance club.This place used to be our go to mexican food crave for all the right reasons. It's close by, the drinks, food were good and the service was great and reasonable priced. Sadly, after it's renovations expaneded to the space next door, it's now known locally by patrons, local home owners and local buisinesses as Ponchos CAN'T BEAR-RITOS (this place any longer). After giving this place quite a few tries since the expanded space, it has turned into the exact foil of my first review, which I deleted. Since it's renovation which nice, it's like CHECKERS the old 80's night club (in the hotel near Paramus Park!) Harsh blue neon lighting, WAY to loud club music for 5pm -8pm dinning. I love music and dancing don't misunderstand me. Btw, spontaneously dancing does go on here right next to your table while eating, #awkward. "Could you kindly take your bootie out of my guaque"?! I had flashbacks of trying to order hot wings and potato skins at a dance spot during my clubing days. Simply put,, when your dinning with people and and the waiter has to lean over into the middle of your table to make sense of what you're order is, yup, you're in New Milfords studio 54. It attracts some young adults which is fine, warning: also in abundance, the jegging wearing, 2 margarita limit, 40 and up soccer mom's carrying the predictable Michael Korrs tote! (Yes, I am a woman reviewing for our group) To conclude, if you have to order your dinner by yelling into your "too close to for comfort waiters ear" and you neeeeeda a clubing-rave atmosphere that never ends, complete with strobes, AND drunk jello shootin' local soccer moms, sneaking cigs just outside the entrance, you're home!!! Try El Ranchero in Hackensack it's the Old...