Pronto Pizza New Milford — Restaurant in New Milford

Is located towards the back of a shared driveway/parking lot with Dunkin Donuts and easily missed due to the speeds traveled on the main road out front.

I stopped in because I am curious to sample the local eateries and have driven past this one on numerous occasions.

I stopped in on what appeared to be a slow Sunday evening at 6:45 pm.

The place was moderately/dimly lit. There were no patrons and there was nobody at the counter to greet me when I walked in. The ceiling tiles were yellowed - several also had water stains.

Initial impression was the place could use a freshening up, or a thorough cleaning.

The counter overhead lights were off and there were no pizzas on display behind the display glass giving me the impression they might have been closed.

There is a sit/stand counter left of the entrance w/stools and space for about 4 and then a dine in area ahead with 4 tables but the space could easily fit several more. The 2 tables closest to the counter appear to get the most use as the other 2 are somewhat hidden around back and to the right as you enter.

The front 2 tables were not clean and despite the lack of clientel at the moment, did not have the chairs placed neatly under the table, the napkin holders and shaker/dispensers of seasonings were strewn about on the table. There were greasy menus and crumbs on the table where I eventually sat.

Without any pizza on display to select from, the counter person pointed to a whiteboard sign with my pizza selections - the basics. I asked about toppings and she said they could be put on the slices. Grabbing a menu, I decided to order a Chicken Cutlet Grinder and an order of fried dough to stay.

While waiting for my food, one of the staff came out and sat at the table under the wall mounted tv to watch a sporting event and stare at his phone. This table was dirty also. Several feet away, there was a trash can that was full. If there really wasn't anything to do perhaps wipe the tables and empty the trash?

While waiting patiently for my dinner, 2 of the delivery people came and went. The person that was leaving for a delivery when I walked in returned before my food arrived. Also, 2 customers came in to pick up orders phoned in.

While waiting I took note that several of the plates covering the electrical outlets were cracked. One was missing entirely - exposing curious fingers to the live wires behind. More evidence that things are not maintained.

Finally - 20 minutes after I placed the order, the cashier appeared and delivered my meal to my table. I thought perhaps 20 minutes was a long time to wait for a simple order especially since it really wasn't busy.

The food was not bad. My grinder was in a styrofoam take out container and the fried dough was served in a large aluminum take out container. The 20 oz soda given to me from the refrigerated display behind the counter was barely cool and was flat/stale perhaps sitting around in the heat for a while before being placed in the refrigerator.

The chicken grinder was tasty, the lettuce and tomatoes were fresh, the grinder was warm and toasted. The fried dough was hot and crispy on the outside and moist and chewy on the inside.

So - to sum up. Food - not bad (except for flat and disappointing soda) Cashier was polite and friendly Establishment was dimly lit, a little messy and needed maintenance.

Please pardon my typos and potentially hilarious autocorrections as this was typed with my large thumbs on a...

Do not order from Pronto Pizza. We ordered two pizza's with toppings. After waiting 45 min the delivery guy delivered one pizza. We were double charged for the toppings. When we called to report the error the manager was not apologetic. He offered to make the second pizza however he would charge us for the second pizza and re-charge us for the first pizza that was priced incorrectly. Needless to say when the delivery guy delivered the second pizza it was not what we ordered. We then called Pronto Pizza back and spoke to the manager to let him know they still did not deliver the pizza we ordered. I requested a full refund. The manager kept asking me over and over again the reason why I wanted a full refund and I kept repeating that I wanted a full refund because twice he did not deliver the pizza we ordered. He was very rude and said that was not a good enough reason and hung up the phone. The pizza we did get was not good at all, the cheese was rubbery and the sauce tasteless. We will never order from them again. The worst service we have ever had. The manager was very...

Well the food is usually good, but tonight we had a problem with our order and there was ZERO apology from the female I just spoke to, she told me that she's not going to go back and forth and argue ...lol ... With a customer that gives them business at least once a week sometimes twice.. So now I have to wait for my original order and return this wrong order to them .. I will say that if I ever deal with that woman again and am spoken to with such little reguard as a customer I will no longer remain a customer and if she dosen t care that our money goes somewhere else she deserves to lose it. I'm tired of paying people for things and being treated like they are...