Sonic Drive-In — Restaurant in New Milford

Understaffed!!!!. Big time!!! It doesn't matter if it's inside or drive-thru if you like to wait this is the place to go, if you're noticed at all. I've gone inside walked up to the counter And have had the staff on their phone and I sat there just to see how long it would take And After Five minutes I couldn't take it any longer And had to say something Most of the staff give off the vibe as you're bothering them however there is one taller older gentleman there who appears to be frustrated all the time but with co-workers like this I'm sure I would be too he is very on top of his game make sure the food is done correctly you get it in a reasonable amount of time and apologetic when needed also Interactive. I work right down the road and for the most part enjoy certain things from Sonic but unfortunately it is just a bad experience forget about trying to go there on your lunch break I'm sharing off multiple experiences so feel that this should be a helpful review essentially in a short version you walk up hopefully you get someone who notices you if not you'll stand there until you say something or the person comes if you drive up you're going to be sitting in line for quite some time and then after you get to the window you'll be sitting there for quite some time also there's been several times I sat there for 10 minutes got to the window sat there for another 10 minutes they gave me my food and the cheese wasn't even melted on the burgers I do have to say besides the one gentleman the other male staff are not so great female staff seems to be a little bit better but again doesn't change the amount of time it takes the only difference that makes is someone smiles and apologized after you're ready to just walk out I don't understand why they can't just put more stuff in the kitchen because the person taking the order is most likely also going to be the person cooking half of the order at least which is just very unsanitary and makes the other customers wait even longer with that being said the place is clean and capped up with for the most part the food is pretty good except for a few times I've gone where again cheese wasn't melted food was cold or I had to argue with somebody about how many sauces you're allowed to have it's just a shame because the process should be so easy you should be able to walk or drive up put your order in get your order say thank you and leave but most of the time this is not the place that's...

Sonic's food menu features burgers, hot dogs, chicken sandwiches, breakfast items, and milkshakes. The chain is also known for its creative drink combinations, such as the Cherry Limeade Slush and the Ocean Water.

Sonic's food is generally considered to be of average quality. The burgers are juicy and flavorful, but the fries can be a bit soggy. The chicken sandwiches are a good option for those looking for a healthier choice.

Sonic's drinks are where the chain really shines. The slushies are thick and flavorful, and the milkshakes are made with real ice cream. The chain also offers a variety of soda fountain drinks and fountain coffee.

Sonic's service is generally considered to be friendly and efficient. The drive-in service is a convenient option for those who are on the go. However, the wait times can be long, especially during peak hours.

Overall, Sonic Drive-In is a good option for those looking for a quick and casual meal. The food is average, but the drinks are great. The chain is also a good option for those who want to try something different.

Here are some of the pros and cons of Sonic Drive-In:

Pros:

Drive-in service Customizable menu Creative drink combinations Friendly service Good value for the price Cons:

Food can be inconsistent Wait times can be long Some locations are dirty Overall, Sonic Drive-In is a good option for a quick and casual meal. If you're looking for something different, I would recommend trying one of their...

I want to take a moment to recognize an exceptional employee at Sonic—John. Every time I visit, he stands out for his attentiveness, professionalism, and especially his common sense—something that’s unfortunately rare these days.

One moment that really impressed me was when I ordered a simple drink. There was a line of cars ahead of me in the drive-thru, all waiting for their meals. Instead of making me wait behind them, John took the initiative to walk outside and personally hand me my drink. He didn’t have to do that, but he did—because he understands what good service means. That small action saved me time and showed that he genuinely cares about the customer experience.

John consistently goes the extra mile. Even though Sonic is considered a fast-food chain, he doesn’t treat the job or the establishment like it’s second-rate. He carries himself with the professionalism you’d expect at a high-end restaurant. When John is working, everything runs more smoothly—there’s a noticeable difference.

I truly hope John is the store manager, or that he’s on his way to becoming one. His efforts should not go unnoticed. I’m writing this review because I want Sonic’s headquarters to be aware of the kind of employee they have in him—and yes, I will be sending this directly to them as well. Employees like John make all...