Church's Texas Chicken — Restaurant in New Orleans

*UPDATE: I just realized that I never did an update on service I received in December 2017 . This time the service was awesome and the food was delicious. I am really disappointed in myself for submitting such a Negative review of Church's Chicken on Claiborne Avenue when I have gone there many times it had a great experience with customer service and really good food. I'll let one idiot color my whole opinion negatively on this 1 visit 3 months ago. I gave them another chance because I really like their food and the prices can't be beat. I have been a customer of churches Chicken many years and have mostly positive things to say about the place. This has taught me a lesson not to so quickly judge a situation and possibly ruin anyone else's chances for having a good experience. UPDATED JAN. 18, 2018 The level of customer service was sad. The chicken was under the heating lamps looked very dark, overcooked and unappetizing. I had been standing line at least 10 minutes hoping to order from the fresh batch that should have been done in another 10 minutes. A customer in front of me inquired about when the fresh chicken would be done and without looking at the timer or asking the employee who was cooking the chicken, she immediately stated nonchalantly "about 20 to 25 minutes". Not only were the selling what looked to me like inedible food; but they lied to the customer in order to get her to leave. It didn't take me long to figure out that this Churches chicken restaurant didn't value its customers and I'd be better served taking my...

First off I don't see why they had 4 people upat the front and 1 person taking orders and I still had to wait 27 minutes just to get 1 chicken breast? I watched 8 people total come in and just had to wait like I did except for this one lady who was complaining about her online order. So I asked the young lady at the register about why is it taking so long to get just one breast and she said "With a very nasty attitude" . You have to wait like everyone else. With that being said I didn't under why because they had chicken up on the board. So this other customer asked for her money back because she had waited over 30 minutes and she was told she couldn't get her money back until the manager come back in from her smoke break. A few of us then went to the back of the building and found the manager and 2 other employees in the back of the building smoking weed. So we asked can she please come and refund us our money and they were so high; all they could do was bust out laughing. A few of the customers took pictures and said they were going to report them. When we went back inside ? It still took another 15 minutes to get a refund. This use to be the best Church's Chicken around and now it's gone...

Love church's. Not this one. Awful service. last two times have ordered Postmates from them, my postmate called me once they got there and said they didn't have the food I ordered. had to cancel my order, and was not given a refund because they marked the food as ready even though they didn't check to see if they even had it. And even if you actually go there, it's not much better. It's clear the employees don't care about their job and are just there to socialize. Super unprofessional environment, and it's no wonder that they can't get an order right. They'll even make you wait for them to finish their conversation before they take your order, and if you try to get their attention they'll cop an attitude. I've lost almost $50 via postmates because of their incompetence, and certainly won't be giving them any more business.

Go to the one at 3740 airline highway. Much better service and food. The employees also tend to make you feel...