Y-Not Pizza & Lounge — Restaurant in New Palestine

I live in walking distance, I asked for one simple request. No onions.. they put onions on the sandwich I ordered. So I walked there, and tipped.. which is crazy on my end. And they did apologize.. which is great.. but they lied and told me they had got super busy in the 20 minutes that I ordered the sandwich. I can literally see this place from my back porch. And they decided to lie instead of owning up to a mistake or making it better. I gotta say, that was disappointing. Very disappointing. Hopefully management can learn how to take an order, or simply make a customer (that lives basically next door) a little more satisfied. What a waste of $17.. can't believe I threw them a tip. They just lost a customer. I mean they couldn't even communicate when they switched the phone to the manager. Smh.. wow. Oh, I almost forgot jalapenos are included upon request, of course they forgot that. And don't get nachos. Apparently they have a cheese shortage. What an incompetent place. And yes, I'm going to complain a whole $17 worth.. maybe they digest this post better than the food I ate. I threw it away half way...

First time visit to this pizza joint. We received coupons in the mail. We decided to use the "Y-Not" deal coupon- large 1 top/ breadsticks/ 2 liter $20. I called in, told them the coupon I had, gave them the order ( half pepp& half mushroom). They gave me a total- $21 and change, pick up in 20 min.

When my husband walked out to the truck, he only had a pizza and the coupon. I showed him where it said we were supposed to get the breadsticks and 2 liter.

I called in to the store, asked why we didn't receive the others, and they said we added toppings. But they would get the breadsticks and 2 liter.

He (very) reluctantly walked back in, and came out but had to pay an additional $3.60/ $3.80 something. They didn't give a receipt.

So because we had half and half toppings, it was that additional charge.

I was NOT happy, but whatever.

Got home and tasted it. VERY chewy (pre-made) crust. Hard to chew. I mean- my jaws were getting sore so I just ate the toppings after a few pieces. The breadsticks were hot, but dry- even with the cold cheddar cheese.

Overall- would NOT recommend this at ALL! Will...

Took down my last one because owner wanted to leave a reply that is not true we were treated awfully at the bar by a female bartender he said we were overly intoxicated but we had a few beers across the street rest of our party was served but not us. Owner if you want to know what really happened not ur disrespectful employees version reach out to me directly she had no idea how many drinks we had across the street we showed no signs of being overly intoxicated we sat in the back and had quiet conversation she offered to serve us after we showed Id but we refused because we were upset with the way she talked to us. 20 minutes later our friend offered to buy us a drink to cheer us up and she refused to serve then don’t claim to know anything about that night she was rude and lost you business! upon us walking out everyone knew we had done nothing wrong we were quiet and sober by the point of her...