New China 1 — Restaurant in New Port Richey

I’ve been a loyal customer for seventeen years and honestly have never been disappointed! Danielle and Frances are excellent! Multi-tasking takes on a whole new meaning with these two. Up until recently, they were the ones that would answer the phone, remember my name AND my favorite order! Incredible. I’m not sure exactly when, but something changed. Their system is now answered by a centralized ordering process which isn’t friendly.. they don’t remember my name and they certainly don’t know my preference of orders. I actually just placed a call to their centralized ordering system to complement Danielle which didn’t go well at all. The person that answered the phone was not friendly, was not appreciative of the fact that I was calling to complement their staff. Very unfortunate. I also have noticed that Francis is no longer working here. I’m not sure if that maybe has something to do with the new ordering system but Danielle by herself is absolutely incredible. She’s works the front and cooks simultaneously, while maintaining a positive, smiling demeanor! She’s a great ambassador for the business! I hope the owners realize and appreciate the way she treats the business as if it were her own. I’ve been in the restaurant business for 45 years and currently hold the position of executive chef at a landmark Tampa restaurant. You certainly don’t need to have been in the restaurant business for a lifetime to realize the significance of customer service. Hopefully the new ordering system won’t turn people away because the food is excellent and always has been for the entire time I’ve lived in the area. My recommendation is definitely try this restaurant if you haven’t and say hi to Danielle she’ll greet you with a smile.! Just please try hard not to be put off by the way your order taken with their new system, because once you get your food, you won’t be...

I'd been going here nearly weekly for the past 5 years. Six weeks or so ago I ordered my usual. I noticed some things different. First, the egg rolls were smaller round than they had always been. They were also mushy inside, nothing like what they had been. They had a funny taste too. I used to always get two of them, because they were so good. Second, the beef was very rubbery in texture and not like it had been either. Well, I didn't go back for a few weeks. I decided that maybe it had just been a bad evening for them and the food didn't turn out right that time. I went back today and the same thing. Mushy, bad tasting egg rolls and rubbery, chewy beef (I really don't think it is beef at all). Now I have to conclude they have changed suppliers or their supplier has changed their products to that of lesser quality. I'm seriously considering ordering a combo and taking it to a lab for testing. What they are serving now (and for the last few weeks), is NOT what they had been serving for years. I never rated them before, but would have gladly given them 5 stars back then. I'll only go back now to get...

I just gave a review about how wonderful this place is. However it seems I spoke too soon. I received tonight’s order missing an important part of the entree. I called and they said they would bring it. I really didn’t want to eat my Egg Foo Yung with out it’s gravy. It’s just veggie and egg that way. I could make that. The gravy never came. So I now have cold egg foo yung looking sad and forgotten on my kitchen counter, I can’t even go get the gravy tomorrow due to the Holiday. I will have to hold on to it and hope they will give me gravy on Friday so I can at least eat it as leftovers. I was going to make my own but I don’t have all the ingredients. I realize they are busy. I realize it was an accident but I am so disappointed. I was really looking forward to it. My house is a 4 minute drive from the restaurant. I paid a delivery fee and a 20% tip. What good is a delivery if you have to go get part of the order after it’s delivered. I will give them another chance but felt so put out over this I had to sort of...