Beans and Leaves Coffee and Tea Cafe — Restaurant in New York

Your loyal customers stood by you during covid, while other local businesses were closing. Ungratefulness! is the beginning then it spreads like a cancer. Remember the stock market crash? God is in control.

There's a saying "The Pendulum swing both ways"! You mentioned in your response, how you had no recognition while patting yourself on the back. What was your reason, revealing the names of your loyal customers, especially a little girl. They didn't write a review, I did. You should have addressed the review. Instead, you chose to attack this innocent family. I after learning something was said, seeing feelings were hurt. 7-8 days passed and no apology? knowing they frequent your shop 2-3 times a day, every day. Read your response, it's very contentious, you considered these loyal customers Family? So, you left out the many years these loyal customers. Swept your floors, cleaned your bathroom, help serve customers, disinfect and wiped your tables, bussed, picking up new customers tabs and diffusing your angry, impatient patrons. These loyal customers who you considered family??? were discarded like yesterday's newspaper. They didn't write a review, nor did they speak ill of you, staff or your business. God is in control

You have posted your responses to many reviews, with full knowledge it's a "PUBLIC FORUM" Posting wasn't enough, you also sent an impolite text to the grandmother. And I quote "I will say the following to anyone that chooses to read this review" The response of the person, who rushed to remove their post for fear it shows their true character. It did! You were so busy spewing in your original response you forgot you text, your removed post to the grandmother. After all, "its business" Reminder you have a business because, customers spend their hard-earned money they work for to take care of their children also, in your establishment! "As a service provider" your words, it is your job, not your customer, who've helped care for your cafe. God is...

I don’t know where to begin. I was mislead by the great reviews, that’s for certain. I’ll begin with first walking in and waiting for a whole 5 minutes to pass before I was asked “What do you want?” No “Hello” or anything along those lines. During the 5 minutes I waited, the woman behind the counter was having a full fledge conversation with one of her personal friends who was there and has already ate her meal. After I placed my order, I had to ask the girls behind the counter to clean off a table so I could sit.

Anyway, I waited 35 minutes before my pathetic excuse of a ham and cheese toasted croissant came out. Prior to receiving my croissant, I saw the man making the food leave the store, go diagonally across the street to the deli and he came back with ham and cheese! Presumably the ham and cheese that was on my croissant. The croissant was not toasted, flat, not crispy or buttery, the cheese was not melted, and the ham and cheese literally appeared to be slapped together.

I’m beyond disappointed in the WHOLE experience of Beans & Leaves. The staff paid no mind to paying customers, as if the store was empty. The food was lacking in all areas...flavor, creativity, and even effort. I could have made my croissant quicker and better at home. I contemplated going up to the girls behind the counter and asking for my money back.

Needless to say, I will not be returning back to Beans & Leaves and will not recommend it to anyone I care about. Don’t be fooled by the great reviews!

Edit: I contacted the owner via the email she left. She apologized multiple times and tried to understand the context of what happened. I am sorry I had to leave this review, and hope a few things change in the future. Thank you again for reaching out and making things right by your past, current, and...

I'll never give this place my money again. In December, I ordered a package of joe (Iced) from them and paid $20 plus any applicable taxes. In April, I ordered two boxes of Joe (iced), paying $20 plus tax for each. I went in today and ordered a box of Joe (Iced) and was informed my total was $30. I said that the last several times I attended, I paid $20 and even received milk, which was not included on this particular day. However, today I was told “it’s $30 because it’s ICED” I didn't care about the milk; it was more about the idea because I've been told personnel have charged me incorrectly the last several times. Additionally, a colleague of mine bought a box of Joe (iced) 2 days prior and was charged the $20 as well. Not to mention on their website it states a box of Joe is $20, it does not specify that it is only a HOT box of Joe.I didn't care about the milk; it was more about the idea because I've been told personnel have charged me incorrectly on several occasions. I am in disbelief the owner saying that I cursed at staff, was I upset ? 100% because I was being charged $10 more for “iced” and to make it “iced” what do they do put it in the fridge ? In addition I am appalled that the owner tried to say I changed my mind during my pick up in April which is untrue attached is a picture of my message stating in parenthesis I would like the coffee to be iced. And as I said before a box of Joe on their menu states it is $20. Attached is also a picture of the small pastry tray that the owner is saying was sold for $40, the pricing is was actually $50 and I ordered 2 boxes of Joe (iced) making them $20 each and my total $100 with taxes. This place is money...