Big Al’s Pizza — Restaurant in New York

Placed an online order at 4:45pm. Called at 6pm and was told computers are down. No problem I understand these things happen. Asked if I still wanted the order and I said yes. Called a few minutes after 7pm and was told the delivery is out. Ok no problem. Driver then calls me at 715pm to confirm the delivery because he saw it was placed at 445pm and thought it was a mistake. Driver shows up at 745pm. I asked how much and it was the same total. I tipped the driver and told him to return the order. Not because I wasn't starving but just for the fact that the establishment did nothing to rectify the order. 3 hours for a salad is absurd. The driver then had the nerve to ask him why I told him to come. This is after I tipped him cause it wasn't his mistake.This is completely unacceptable especially for being a consistent customer who orders multiple times a week. And no call from them to ask what happened. Sorry but you lost a...

I specifically chose “18 inch” pizza which was 4$ extra than standard large pizza. They sent an 18 inch box with a tiny 15 inch pizza inside. The toppings were good but the crust was tough and hard to bite. We just took the toppings off. The calamari was rings only (just incase that matters to you) and the breading was all over the pan separate from the calamari ring. They’ve been in business forever I’m shocked by how they messed up such basic things. I used slice app bc they prefer we use that app— then they refused to refund me the 4$ for the 18 inch upsize I didn’t receive despite a phone call to them from slice. They obviously don’t care about their customers. The food was made with no...

Ordered the family deal on Saturday for 35.00 and it was absolutely delicious. We are a family of four and it was perfect for us. You get a tray of pasta, an entree tray, a tray of salad, a full loaf of garlic bread and a 2 liter of soda. Unbelievable value for the current times that we live in. They also threw in a couple dessert pastries on the arm which was a nice treat 👍🏻. We will definitely be returning to Big Al’s in the future. One more thing I forgot to mention is that they packed everything wonderfully for the ride home with everything tight and secure. Just a great overall experience for our 1st order and looking forward...