Brooklyn Wing House — Restaurant in New York

I order from this location of Brooklyn Wing House all the time, ever since I moved to this area of Queens. Usually, the service is pretty good (in addition to the food). However, tonight, was the first time in the year and some change that I've been ordering from here, that I regretted being a customer. I was on my way home and realized I was out pretty late. Starving, I knew that I couldn't wait until I got to BWH to order my food, because it would be too late (with all things considered; seeing as to how they close at 9pm on Sundays and the time was a little after 8:15). To be efficient, I called in to place my order ahead of time. The phone was picked up, but I could hear people discussing their own personal matters, as well as some of the restaurants' customers lack of timely pickups for their food (stating how "people need to come get they food" etc.). After saying, "Hello?" for about 5 minutes, I hung up the phone and decided to call again, to which the call rang twice and then went to voicemail. Realizing I would have no choice but to order my food there (and considering how everything else was closing due to it being Sunday), I went directly to the restaurant. Upon entering (the time is now 8:37) there was an associate that was at the counter. She noticed me, went back to whatever she was doing, stood in front of me as if she were about to take my order, then walked to the back of the restaurant. After about a minute, she came back and greeted me, then proceeded to tell me that they were no longer accepting orders for the night, which was exactly what I was trying to avoid. As I've stated before, I order food from here quite frequently, but this has got to be my worst experience here thus far. It's upsetting because, not only do I love the food here and was looking forward to the dish I was going to order, but the blatant disrespect and inconsideration is something I never thought I'd experience from this place. VERY...

The place sucked! I walk in and I was "greeted" with attitude! I do not want to waste my time in a long, drawn out review here. I will say that, that was my first and last time visiting that "Brooklyn Wing House!" The young ladies behind the counter had an attitude.

I ordered 12 chicken wings, thinking I was going to get the actual WHOLE chicken WING altogether (12 of them...like you would get from say, the Chinese restaurant). Nope, they cut them up and only give you the tiny parts. One part that looks like a drumstick and the other piece to the wing (the do not include the tip of the wing).

I just did not like the atmosphere, the ambiance. Again, after paying over $19 for 12 broken up, cut up chicken wings, I vowed never to go back there again! These restaurants forget that consumers are not just paying for their food! We are also paying for the (impeccable) customer service! I am PAYING for that!

It was a rude awakening for me to just spend HALF the price, buy my own pack of chicken wings from the grocery store, and make the stuff myself! I work too hard to be swindled from these restaurants in MYYYYYYY neighborhood. And I definitely don't need any attitude, ESPECIALLY from my own ppl!

Don't waste your time and energy frequenting this place, unless you don't mind the stank attitude and being taken advantage of.

Ps...if I could leave a ZERO STAR ...

My husband has been dying to go to this place since he saw it on Instagram. We should have went to the flagship store because all the reviews about the service are absolutely correct. The Pros- Has an A health grade. Environment is neat. I didn’t notice any dust or other elements that denote lack of concern. The cons- oh boy! Where to start. The staff. Two of the most unmotivated, unappealing, unrefined slabs of humanity were working the counter. We greeted them pleasantly, they regarded us with a mixture of revulsion and annoyance, as if we were something akin to what a cat might vomit up. We kept our order simple, as they seemed irritated at the prospect of working and waited. Now, on the plus side the wait time wasn’t overly long. One of the biggest complaints about this restaurant is the price. I don’t have an issue with. I don’t mind paying for good quality food, however the food was just Ok. Not bad, not good, just ok. But nothing left a worst taste in my mouth than the service. I’m a big believer in supporting BOBs but we’ve got to get a handle on the service aspect. Unfriendly staff will sink a business as sure as a dour menu. Also, the ice machine didn’t seem to work so they were serving ice out of a cooler. That didn’t seem hygienic to me. I really wanted to try the pasta but I think we’ll try the restaurant in Brooklyn or maybe garden...